You can now enable granular access controls for routing profiles by configuring resource tags within the Amazon Connect admin website. Tagging a routing profile allows you to configure granular permissions and define who is able to access a specific routing profile. For example, you can now tag routing profiles with Type:Holiday and then only let managers handling holiday contact center activity see or edit these routing profiles. To learn more about tagging routing profiles and tag-based access controls, see the Connect Administrator Guide .

Amazon Connect now allows you to configure hierarchies and resource tags for users in bulk. You can now optionally assign agent hierarchies and resource tags to each agent using the CSV bulk upload template, available on the user management page. For example, you can import a group of users and assign both a hierarchy to denote which country the users operate in, and a tag like Department:A to indicate which department they work for. To learn more about adding users individually or in bulk, see the Amazon Connect Administrator Guide . 

How can I be such a mug as not to cotton on to the biggest, easiest-to-pluck magic money tree in town? Ed asks his diary. The crypto guys are splashing money on greasing politicians’ palms all over the world. They’re trying to get the pols to regulate them which will legitimise crypto in the eyes …

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The first text was sent in December 1992 when the English software engineer, Neil Papworth, used his computer to send a message saying Happy Christmas to Vodafone director, Richard Jarvis. Text messaging (including MMS) in the United States peaked in 2011, when U.S. cell phone users sent a total of 2.4 trillion messages, up from …

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Wyld Networks has officially launched its satellite IoT service, enabling battery-based applications to be deployed in remote locations without terrestrial connectivity. Example applications using the Low Earth Orbit (LEO) satellites could be utility and energy companies monitoring their systems and equipment without site visits, data being collected for agriculture and environmental management, and goods and …

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Q3 revenue for the broadband access equipment market increased to $4.7  billion, up 17% y-o-y, says Dell’Oro. Spending on PON equipment continues to fuel the overall market, with revenue for PON OLTs breaking last quarter’s record of $1.3 billion. “Thanks to a robust competitive environment and ongoing subsidisation efforts, investments in new fiber broadband networks …

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Imec has presented a Monte Carlo Boltzmann modeling framework that uses microscopic heat carrier distributions to predict 3D thermal transport in advanced RF devices intended for 5G and 6G wireless communication for the first time. Case studies with GaN high-electron-mobility transistors (HEMTs) and InP heterojunction bipolar transistors (HBTs) revealed peak temperature rises that are up …

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Thermal imaging is expected to be a  $8.7 billion market in 2027 while the thermal detector market will be close to $598 million, says Yole Developpement. The general technical trend is a move towards pixel pitch reduction in microbolometers. Teledyne FLIR retains its historical leadership in thermal imaging but is slowing down in 2022. The …

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EC Electronics has bought Swan EMS . With the support of Rockpool Investments, EC Electronics is following a strategy of long-term growth by acquisition and adding Swan EMS to the group is another step  in the strategy. The synergies between these two businesses are strong, and Swan’s established foothold in the UK manufacturing market will complement …

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Amazon SageMaker model training now supports preview of ml.p4de.24xlarge(p4de) instances, powered by NVIDIA A100 GPUs and high-performance HBM2e GPU memory. These instances provide the highest performing compute infrastructure currently available for use cases that require training of large language models (LLMs), computer vision (object detection, semantic segmentation) and generative artificial intelligence.