Amazon Connect now allows customers to schedule tasks, up-to six days in the future to follow-up on customer issues when promised. For example, to call a customer back on a particular date/time to provide a status update on their issue or to follow up with an internal team for progress updates on a customer service issue. Additionally, customers can now update the task scheduled date/time using the UpdateContactSchedule API Amazon Connect Tasks empowers contact center managers to prioritize, assign, track, and automate customer service tasks across the disparate applications used by agents. You can dynamically prioritize and assign tasks based on agent skill set, availability, information about the task (e.g., type, priority/urgency, category), and now a scheduled date/time. Amazon Connect Tasks provides pre-built integrations with CRM applications (e.g., Zendesk, Salesforce) and APIs to more easily integrate with your homegrown and business-specific applications.

If you have data in sources other than Amazon S3, you can use Amazon Athena federated query  to analyze the data in-place or build pipelines that extract and store data in Amazon S3. Until today, querying this data required the data source and its connector to use the same AWS account as the user querying the data. Athena now supports cross-account federated query to enable teams of analysts, data scientists, and data engineers to query data stored in other AWS accounts.

Amazon Connect now provides Contact APIs that allow you to describe contact details (e.g., queue information, chat attachments, task references) and update contact information (e.g., task name). The new APIs offer more flexible ways to interact and manage contacts and enable you to create customized experiences for your customers. For example, with these APIs, you can add or update contact details programmatically from your business applications, like Customer Relationship Management (CRM). You can also retrieve contact progress timestamps (e.g., enqueued, connected with an agent, disconnected) for use in a custom reporting solution or workforce management solution. To learn more, see the API documentation .

Here’s another book, aimed at professionals, that covers designing embedded systems. Specifically, it’s an introduction to the design of FPGAs and is aimed at “engineers in the trenches”, presenting things on a practical level.

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53 years ago next month, a fabless seniconductor company was founded to pursue systems ICs rather than single function discrete ICs. The founder’s sons run the company today. Its first product, a PMOS frequency sensitivity switch, sold for 30 years and was designed into Concorde’s flight management system. The company originally used Plessey for foundry and, …

This story continues at Fable: The Survivor

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Metaverse, Omniverse – whatever – you have to admire the guys who think up such bollox to add an air of mystery to a market. IoT was a great way to rename cheapo networking; AI is virtually meaningless but sounds meaningful; Agile appears to mean wishy-washy. People are pivoting, game-changing and circling back without, very …

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After strong gains, DRAM ASPs are expected to retreat in 4Q21, says IC Insights, with DRAM buyers cautious about placing significant orders, opting instead to keep inventory in check. DRAM prices soared 41% through the first eight months of 2021, rising from $3.37 in January to $4.77 in August. September’s DRAM ASP slipped 3% to $4.62, which …

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A legal class action against Google claiming $4.3 billion for illegally tracking iPhone users, has been blocked by the UK Supreme Court, The unanimous decision means that similar claims against Facebook and TikTok are also likely to be dismissed. “We are bitterly disappointed that the Supreme Court has failed to do enough to protect the …

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Power Integrations has used GaN switching to in a reference design for a 100W USB Power Delivery (PD 3.0) charger and USB programmable power supply (PPS). From 90 – 265Vac in can deliver 5A at 5, 9, 12, 15 or 20V, or 3.3 – 21V at 5A (up to 100W). The design, DER-937, contains: specification, schematic, PCB layout, bill …

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Renesas has introduced a battery pack monitor for long strings of cells that uses an ac-coupled bus to solve the thorny problem of passing data up and down the line. At the same time, it revealed a high-side battery protection and monitoring IC for 4S to 16S cell battery packs. RAA489204 for long strings Stackable …

This story continues at Battery monitor chip daisy-chains over novel bus for high voltages

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