Amazon Connect Customer Profiles now offers a contact block that enables contact center managers to personalize the contact center experience without the need to write code. Using Amazon Connect’s contact flow builder’s graphical user interface and the new Customer Profiles contact block, contact center managers can create personalized experiences that leverage customer information such as name and address. For example, you can play a personalized greeting by using the customer name from the Customer Profiles block or route customers to different queues based on their address. The new flow block also enables you to update customer information using inputs customer provide, helping you keep profiles up to date with the latest customer information.

AWS IoT Greengrass is an Internet of Things (IoT) edge runtime and cloud service that helps customers build, deploy, and manage device software. With this release, AWS IoT Greengrass version 2.5 adds support for Microsoft Windows devices. Windows gateway devices are commonly used in industrial IoT scenarios to automate manufacturing operations by collecting local sensor and equipment data and triggering local actions using application business logic. For example, consider an automotive assembly line where a steel stamping press creates a complex part that is prone to defects. Quality Control (QC) automation can be built using a video camera stream fed to a gateway device that uses local ML inference to check part dimensions and find cosmetic defects. The gateway could then notify operators if defects are identified.

All this sleaze is a worry, Ed confides to his diary, some of my outside Parliamentary activities could be misinterpreted by ill-informed and ill-intentioned people as infringing rules of permitted commercial activity. Alarmingly, a number of press reptiles have phoned asking about various schemes I’ve been involved in, and one or two colleagues have been …

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IBM has developed a 127 qubit chip called Eagle which, it claims, can’t be simulated by a traditional supercomputer.  To simulate Eagle you would need more classical bits than there are atoms in every human being on the planet, says IBM. ‘We had to combine and improve upon techniques developed in previous generations of IBM …

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Menlo Microsystems has announced the formal qualification and production release of  its double-pole/double-throw (DPDT) switch for differential switching applications, including AI, ML,  GPzu/CPU, datacentre, ATE device interface boards and high-speed computer peripheral interfaces. “The MM5600 is an enabling technology for the production test and characterization of a broad number of next-gen high-speed digital interfaces,” says …

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Kymeta, a satellite communications company, has partnered with Intelsat, the satellite services provider, to demo satellite-enabled 5G connectivity for mobile comms. The demonstration involved Kymeta’s electronically steered flat-panel u8 antenna using Intelsat’s integrated satellite and terrestrial network. The companies described it as the first test of its kind in a mobile environment. The demonstration was …

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A collaboration between Glaxo Smith Kline, the pharmaceuticals giant, and Imec aims to create disruptive new solutions for the pharmaceutical sector. The partnership follows a year of explorative collaboration and research leading to promising preliminary results. It will focus on specific R&D and biomanufacturing projects. In R&D, Glaxo and Imec will explore how nanotechnology can …

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Total global sales of NEVs (New Energy Vehicles) for the first three quarters of 2021 (January-September) reached 4.2 million units, with BEVs (Battery Electric Vehicles) in particular accounting for 2.92 million units, a 153% YoY growth, according to TrendForce. Total sales of PHEVs (Plug-in Hybrid Electric Vehicles) on the other hand, reached 1.28 million units, …

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Tomorrow, the government is expected to announce a Phase 2 investigation into the Nvidia-Arm takeover reports the Sunday Times. The Phase 1 probe by the Competition & Markets Authority reported that it had “serious competition concerns” about the proposed deal. As well as competition concerns there are national security issues to be resolved. The EU …

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There’s Nexperia entering the SiC diode market, Marvell shipping SONiC-enabled devices, Viasat buying Inmarsat, NXP’s networking processors heading to Ford vehicles and reports of Toshiba restructuring itself into three separate entities…

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