Amazon CloudWatch RUM (Real User Monitoring) adds the ability for customers to send customer-defined events to RUM (in addition to predefined events) by instrumenting their web applications. The customer-defined events gives customers flexibility to monitor specific functions of their application and troubleshoot end user impacting issues unique to the application components. Customers can view, and slice and dice these events using filters in the RUM console.

Amazon Connect now provides the ability for contact center administrators to view and delete all saved reports in an instance, including reports created by users who may have left the organization. Saved reports are custom real-time, historical, and login/logout reports that users can create to monitor contact center performance, as well as share and publish to other users in the organization. Using these capabilities, administrators can identify and delete unused reports to help manage against their saved report limit.

AWS Directory Service for Microsoft Active Directory, also known as AWS Managed Microsoft AD, and AD Connector  are now available in the AWS Middle East (UAE) Region.

Amazon WorkSpaces Multi-Region Resilience offers cost-effective, easy-to-manage business continuity solutions that keep your users online and productive with less than 30-minute recovery time objective (RTO) using standby WorkSpaces in another AWS Region during disruptive events. 

AWS Trusted Advisor adds two new checks from AWS Resilience Hub that enable customers to view their latest application resilience score and resilience policy status. You can find more information about the checks here . AWS Resilience Hub provides customers with a place to define, track, and manage the resiliency and availability of all their applications. AWS Trusted Advisor evaluates your AWS account with automated best practice checks and provides recommendations to reduce costs, monitor service quotas, and improve resilience, performance and security.

Amazon FinSpace is an analytic data hub for capital markets customers that enables analysts and data engineers to access data from multiple sources and transform it using Amazon FinSpace’s managed Apache Spark Engine with Capital Markets Time Series Analytics Library. Starting today, datasets developed in FinSpace can also be used by AWS Analytics and Machine Learning services, such as Amazon Redshift, Amazon Athena, Amazon QuickSight, Amazon EMR, and Amazon SageMaker. This allows customers to integrate data from FinSpace into their analytics and ML workflows.

Amazon AppFlow is a fully-managed integration service that enables you to securely transfer data between Software-as-a-Service (SaaS) applications like Salesforce, SAP, Google Analytics, Facebook Ads, and ServiceNow, and AWS services like Amazon Simple Storage Service (S3) and Amazon Redshift. With today’s launch, Amazon AppFlow now automates the preparation and registration of your SaaS data into the AWS Glue Data Catalog, with just a few clicks. You can now easily share, govern, analyze, and visualize your SaaS data from AWS analytics, machine learning, and business intelligence services such as Amazon Athena, AWS Glue, Amazon SageMaker Data Wrangler , and Amazon QuickSight.

Amazon Connect Voice ID can now be used by Amazon Connect customers in the Canada (Central) Region. Voice ID uses machine learning to offer both real-time caller authentication and fraud risk detection, to help make contact center voice interactions more secure. In addition to the Canada (Central) region, Voice ID is available in US East (N. Virginia), US West (Oregon), Asia Pacific (Tokyo), Europe (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Sydney), and Europe (London) AWS regions.

Now you can send a copy of your chat messages to Amazon Simple Storage Service (Amazon S3), Amazon CloudWatch Logs, or Amazon Kinesis Firehose for real-time chat log streaming. You can use chat logging to play back chat messages from previously recorded live streams, or to audit past conversations as part of moderation workflows. To get started, visit the documentation Getting Started with Amazon IVS Chat .

The AWS SDK for SAP ABAP is now available in preview.