Starting today, customers can respond, investigate and resolve incidents affecting their AWS-hosted applications via AWS Systems Manager Incident Manager with the AWS Service Management Connector. This integration is built using Atlassian Forge for Atlassian’s Jira Service Management (JSM) Cloud. AWS Systems Manager is the operations hub for AWS applications and resources, that helps to automate reactive processes to quickly diagnose and remediate operational issues. With the Incident Manager integration with JSM Cloud, customers can now automate their incident response plans in Incident Manager and automatically synchronize their incidents into JSM Cloud. This feature enables faster resolution of critical application availability and performance issues without disrupting existing workflows in Jira Service Management Cloud.

Starting today, customers can search, request and provision products from AWS Service Catalog via AWS Service Management Connector. This integration is built using Atlassian Forge for Atlassian’s Jira Service Management (JSM) Cloud. With this connector, administrators can use existing AWS Service Catalog configurations, including curated products, portfolios, constraints, and tagging, and expose them to JSM Cloud administrators and users. Administrators can view AWS Service Catalog portfolios and products, align them to organizational structures, grant access to JSM Cloud users, and connect JSM workflows to provisioning requests. JSM Cloud end users can browse and request provisioning of AWS Service Catalog products, including AWS Marketplace software products that have been copied to AWS Service Catalog. 

Amazon SageMaker Autopilot now supports batch/offline inference within Amazon SageMaker Studio so you can run batch predictions on machine learning (ML) models. SageMaker Autopilot automatically builds, trains and tunes the best ML models based on your data, while allowing you to maintain full control and visibility.

Staring today, customers can detect and resolve AWS security findings from AWS Security Hub via AWS Service Management Connector. This integration is built using Atlassian Forge for Atlassian’s Jira Service Management (JSM) Cloud. AWS Security Hub helps customers to perform security best practice checks, aggregate alerts and enables automated remediation. It enables users to view security findings from AWS services, such as Amazon Guard Duty, Amazon Inspector, as well as AWS Partner solutions. This bidirectional integration between AWS Security Hub and Jira Service Management incidents enables JSM users/developers to manage AWS Security findings while leveraging their existing workflows in Jira Service Management (incidents). 

Amazon Connect now provides an API to programmatically initiate supervisor monitoring on an ongoing contact. Today, contact center supervisors can monitor live conversations between agents and customers by selecting which conversations to monitor via the real-time metrics page in Amazon Connect. Using the new MonitorContact API, businesses can now build custom supervisor dashboards that include the ability to initiate monitoring on a specific contact.

You can now efficiently manage and rotate passwords for Amazon ElastiCache for Redis clusters using AWS Secrets Manager.

We are excited to announce the new AWS IoT ExpressLink Technical Specification v1.1 for hardware connectivity modules, and expand our qualified module list with Realtek’s Ameba Z2 AWS IoT ExpressLink – the first Wi-Fi connectivity module to qualify with the new specification. AWS IoT ExpressLink modules enable easy AWS cloud-connectivity and implement AWS-mandated security requirements for device to cloud connections. Integrating these wireless modules into their hardware design, customers can accelerate the development of their Internet of Things (IoT) products, including consumer products, industrial and agricultural sensors and controllers.

Amazon Simple Notification Service (Amazon SNS) has enhanced its integration with AWS Service Quotas . Previously, you could use AWS Service Quotas to view the default quotas of Amazon SNS. Now, with the enhanced integration, you can view your account-specific quota overrides as well as submit your quota increase requests for Amazon SNS. The quota increase requests for ‘Messages Published per Second’, ‘Number of Topics per Account’, ‘Filter Policies per Account’, and ‘Filter Policies per Topic’ are processed automatically, speeding up approval times.

We are excited to announce that AWS IoT Device Defender is now integrated with AWS Security Hub. This integration allows customers to ingest alarms and their attributes from AWS IoT Device Defender Audit and Detect features in one central location, without custom coding. This update can also help offload or reduce the complexity of managing disparate workflows from multiple security consoles when they review devices monitored by AWS IoT Device Defender.

Starting today, you can choose the private IP address that your NAT Gateway uses for network address translation.