BASF Schwarzheide has installed a 1MW 5.8MWh sodium-sulphur battery to increase the amount of energy it can use from the solar park at its manufacturing site in Lusatia Germany, where …

The post BASF picks 6MWh sodium-sulphur battery for solar power back-up appeared first on Electronics Weekly .

QPT, a specialist in developing highly efficient GaN-based electric motor controls, has announced that its Crowdcube funding round has just passed the one million pound milestone. The round closes shortly …

The post QPT raises £1m appeared first on Electronics Weekly .

A team of engineers from the University of Massachusetts Amherst set themselves the task instrumenting cardiac tissue as it is grown outside the body to study heart disease. Artists impression …

The post Bioelectronic sensor mesh could grow with heart tissue appeared first on Electronics Weekly .

The Amazon Connect agent workspace now supports third-party applications in general availability. Agents can use Amazon Connect’s native agent applications (Q in Connect, Cases, Customer Profiles, and Step-by-step Guides) alongside internal or custom-built agent applications, all within a unified agent workspace. For example, when the customer calls about an order, the agent workspace can automatically open a third-party shipment tracking application and display the details of the customer’s order, saving the agent from needing to navigate multiple applications or manually search for information to solve the issue. With support for third-party apps within the agent workspace, customers can reduce agent handle time and data entry errors, leading to improved customer satisfaction.

Amazon Connect Contact Lens now provides businesses with the ability to automatically submit agent performance evaluations. Managers can now evaluate up to 100% of customer interactions, using insights from conversational analytics to automatically fill and submit evaluations, and get aggregations on agent performance across cohorts of agents over time. With this launch, managers can comprehensively monitor and improve regulatory compliance, script adherence (e.g. customer greetings), sensitive data collection, while reducing the time spent on evaluating agent performance.

You can now use AWS Identity and Access Management (IAM) Roles Anywhere to obtain temporary security credentials for workloads that run outside of AWS that are valid for up to 12 hours. You can use those temporary security credentials to sign and authenticate any AWS request. Previously, the temporary security credentials vended by IAM Roles Anywhere were valid for up to 1 hour. Now, you have the ability to optimize the number of CreateSession requests made to IAM Roles Anywhere by extending the credentials validity for a longer duration to meet your business needs. The duration can range from 15 minutes to 12 hours, with a default value of 1 hour.

Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries, which summarize long customer conversations into succinct, coherent, and context rich contact summaries (e.g., “The customer didn’t receive a reimbursement for a last minute flight cancellation and the agent didn’t offer a partial reimbursement as per the SOP”). This helps supervisors improve the customer experience by getting faster insights when reviewing contacts, saving time on quality and compliance reviews, and more quickly identifying opportunities to improve agent performance.

Amazon Lightsail now offers AlmaLinux 9, an open source, community owned and governed Linux distribution. AlmaLinux is an alternative for applications that require RHEL compatibility. Starting today, with just a few clicks, you can create a Lightsail virtual private server (VPS) of your preferred size that comes with AlmaLinux 9 preinstalled.

You can now set all new Amazon EC2 instance launches in your account to use Instance Metadata Service Version 2 (IMDSv2) by default. IMDSv2 is an enhancement that requires session-oriented requests to add defense in depth against unauthorized metadata access. To set your instances to IMDSv2-only, you previously had to use the the IMDS Amazon Machine Image (AMI) property, set Instance Metadata Options during instance launch, or update instances after launch using the ModifyInstanceMetadataOptions API.

AWS B2B Data Interchange now enables fully automated, event-driven Electronic Data Interchange (EDI) workflows by publishing events to Amazon EventBridge for all successful and failed transformations. These events can be used to trigger downstream data integration processes, to automate additional processing of your transformed EDI documents, or to automatically send real-time status notifications to you and your trading partners.