Amazon Connect now allows you to separate historical metrics into 15 minute intervals. Historical metrics reports include data about past, completed activity and performance in your contact center. This 15 minute interval provides a new time range to allow more granular insights into queue, routing profile, and agent performance. These insights can be used in variety of ways, which includes improving the accuracy of contact forecasting and staffing plans.

AWS AppConfig is now available in the AWS GovCloud (US) Regions. AWS AppConfig helps you deploy application configurations in a managed and monitored way just like you do with code deployments, but without the need to change the code if a configuration value changes. AWS AppConfig is intended for users who want to quickly and safely deploy changes that are used during runtime of an application or platform. AWS AppConfig is a feature of AWS Systems Manager, which helps you to automate operational tasks across your AWS resources.

Today, we are announcing the launch of Real-Time Contact Lens for Amazon Connect in the Europe (London), Europe (Frankfurt), and Asia Pacific (Tokyo) AWS Regions. This expands support for Real-Time Contact Lens from the US West (Oregon), US East (N. Virginia), and Asia Pacific (Sydney) AWS regions that were launched at re:Invent 2020.

Amazon Web Services (AWS) is announcing the launch of Asia Pacific (Osaka) as a standard AWS Region, expanding Osaka from its design as a Local Region. The number of Availability Zones (AZs) in Asia Pacific (Osaka) is increasing from one to three, the service portfolio is expanding, and new pricing options are available.

AWS DeepRacer allows you to get hands-on with machine learning (ML) through a fully autonomous 1/18th scale race car driven by reinforcement learning, a 3D racing simulator on the AWS DeepRacer console , a global racing league, and hundreds of customer-initiated community races. Whether you want to win, or just increase your understanding of machine learning, the AWS DeepRacer League is the best way to get rolling with ML.

AWS Glue DataBrew extends its datasets to support files without an explicit file extension or a header row. Often times, extensionless files are tricky to work with and require visually exploring the data to understand it. Similarly, customers often work with files without an explicit row that defines the header in the file. In both of these cases, you can now define both these configurations when you create a dataset in DataBrew.

We’re excited to introduce four new digital training offerings that help you learn how to plan, deploy, secure, and manage cloud-based desktops and applications. The offerings are designed for desktop or virtual desktop infrastructure managers, IT administrators, and technical professionals interested in cloud-based virtualization. These free self-paced courses and curriculums include presentations, interactive e-learning modules, videos, demonstrations, and quizzes.

Following the announcement of updates to the PostgreSQL database by the open source community, we have updated Amazon Aurora PostgreSQL-Compatible Edition to support PostgreSQL versions 11.9, 10.14, and 9.6.19 in AWS GovCloud (US) Regions. These releases contain bug fixes and improvements by the PostgreSQL community.

Amazon Web Services (AWS) announces general availability of Ethereum on Amazon Managed Blockchain. Ethereum is a popular decentralized blockchain framework that establishes a peer-to-peer network allowing participants to transact without a trusted central authority. It enables popular use cases such as decentralized finance (DeFi), a network of financial applications built on top of blockchain networks. DeFi is different from existing financial networks because it is open and programmable, operates without a central authority, and enables customers to offer new methods for payments, investing, lending and trading. As customers build these Ethereum-based applications, they find it complicated and time-consuming to operate and manage their Ethereum infrastructure. Specific concerns include data reliability due to out-of-sync nodes, data storage scaling challenges, and time-sensitive Ethereum software upgrades.

Intelligent SAP Migration and Management on AWS is an AWS Solutions Consulting Offer delivered via a consulting engagement from Protera, an AWS SAP Competency Partner. Intelligent SAP Migration and Management uses the Protera FlexBridge® platform to speed up your migration, reduce your project risk, and run your SAP environment more efficiently on AWS. Customers that request this consulting offer will participate in an engagement that delivers analysis of existing SAP systems, AWS target architecture design, cost modeling, and migration and management of your SAP environment on AWS.