Amazon Connect now enables you to automatically transfer calls from one queue to another in your contact flow. This lets you minimize call wait times in your contact center, adjust to changing call patterns dynamically, or to assign calls to more qualified agents. You can use metrics, such as agent availability or the number of calls in the queue, to determine which queue to route the call to.

Amazon Rekognition has launched improvements for Text-in-Image to increase the accuracy of text detection and to provide expanded support for text rotated -90 to +90 degrees from the horizontal axis.

Amazon RDS for MySQL now supports delayed replication, which allows you to set a configurable time period for which a read replica lags behind the source database. In a standard MySQL replication configuration, there is minimal replication delay between the source and the replica. With delayed replication, you can introduce an intentional delay as a strategy for disaster recovery.

Amazon RDS for MySQL now supports MySQL Community Edition minor versions 5.6.40 and 5.7.22 in all AWS Regions. These new versions include a number of fixes and functionality improvements for the MySQL database engine.

Amazon RDS Performance Insights, an advanced database performance monitoring feature that makes it easy to diagnose and solve performance challenges on Amazon Relational Database Service (RDS) databases, is now available for Amazon Aurora with MySQL compatibility. It offers a free tier with 7 days of data retention and a paid long-term data retention option.

You can now use AWS Glue in the Canada (Central) AWS region.

We are happy to announce the release of NICE DCV (Desktop Cloud Visualization) version 2017.1.

Ingram Micro Distribution GmbH is the target of a Tridonic IP suit over the distribution of smartphones with patent-infringing LEDs; meanwhile Tridonic also just released new flexible LED light engines.

Amazon Connect now provides a new user management API that lets you automate creation and deletion of user accounts, changes to user configurations, and updates to security settings, based on your business needs. You can also use the API to make changes to routing profiles assigned to users, which lets you easily move agents to busier queues during periods of high call volume.  To learn more see the API documentation.

Now you can use AWS Single Sign-On (SSO) to manage SSO access to more pre-integrated business applications such as SmartSheet, Trello, and Expensify. This expands the list of already pre-integrated business applications, such as Salesforce, Google Suite, and Office 365. For the full list of business applications pre-integrated with AWS SSO, see Supported Applications .