AWS Direct Connect support for AWS Transit Gateway is now available in AWS Africa (Cape Town) and AWS Europe (Milan) Regions. With this feature, customers can connect thousands of Amazon Virtual Private Clouds (Amazon VPCs) in multiple AWS Regions to their on-premises networks using 1/2/5/10 Gbps AWS Direct Connect connections.  

You can set a contact flow after an agent disconnects from a customer call by transferring them to an automated flow. Previously, contact-center administrators did not have a native way to configure the customer experience when an agent hung up; including conducting a post-call survey, placing a customer back into a queue, or scheduling a queued call back. Now, you can define your customer interaction when an agent disconnects by adding the ‘Set disconnect flow’ block to your contact flow.

QuickSight users can now visualize their Lake Formation–protected Athena data, natively using the benefits that come with Lake Formation, including table and column-level access controls. Athena is already a popular choice for storing data because of its serverless model, and Lake Formation makes it even easier to manage access and permissions as part of a data lake. With QuickSight’s Lake Formation integration, that ease of management now extends all the way through your analytics layer, keeping all your access-management centralized. 

Amazon QuickSight now includes Histogram as a new chart type. Histogram allows you to categorize/bin data points within defined ranges of a metric and visualize the distribution of specific metrics. QuickSight supports this categorization by interval size or number of bins. For example, for retail businesses, you can visually categorize products based on the range of customer satisfaction scores to analyze improvements over time. Learn here about Histograms.

Patch Manager, a capability of AWS Systems Manager, now allows you to deploy patches automatically to instances running Red Hat Enterprise Linux 7.8, 8.0, 8.1, and 8.2; CentOS 7.8, 8.0, and 8.1; and Oracle Linux 7.5, 7.7 and 7.8. This support provides more patching options for your mixed Linux environments. 

You can now automate the installation and update schedule for the AWS CodeDeploy agent through integration with AWS Systems Manager Distributor. With this integration, you can use the AWS Management Console or the AWS CLI, to install the agent on demand, or create an update schedule for target instances on Amazon Elastic Compute Cloud (Amazon EC2) and on-premises servers.

Amazon Elastic File System (Amazon EFS) file systems using the default bursting throughput mode now have a minimum throughput of 1 MiB/s. All EFS bursting mode file systems (regardless of size) can drive 100 MiB/s of throughput, and file systems with more than 1TiB of Standard class storage can drive 100 MiB/s per TB when burst credits are available. This change increases the minimum throughput from 50KiB/s per GiB of Standard class storage to a fixed minimum of 1 MiB/s for file systems with less than 20 GiB of Standard class storage, when burst credits are exhausted.

AWS CodeBuild now monitors your machines’ resource utilization on your behalf for each build and reports metrics through Amazon CloudWatch. You can now use CloudWatch’s graphed metrics to troubleshoot builds or determine if you are using the right CodeBuild instance type.

Starting today, customers can build and deploy Amazon Lex bots in Asia Pacific (Tokyo) AWS Region.

Starting today, you can use the Amazon Chime SDK for JavaScript to build audio calling and video calling applications designed for the mobile web. With JavaScript SDK support on Google Chrome on Android and Safari on iOS, you can engage your customers on their mobile devices without requiring a download. When downloading an app is preferred, you can build native mobile apps using the Amazon Chime SDKs for iOS and Android.