You can now create, describe, update, and publish contact flows via API. Contact-center administrators can now programmatically configure and test their contact flows, accelerating the time and effort to deploy changes and minimizing avoidable errors. With these flow APIs, you can automate the progression of contact flows between your development, staging, and production environments. To learn more, see the API reference guide .

You can now programmatically list all prompts in your instance, enabling you to automate recurring processes that are manual. For example, you can identify the prompts that need to be rerecorded with a new voice actor or replicated in a new language, or automatically resolve prompt ARNs between your development, staging, and production environments, saving time and minimizing errors. To learn more, see the API reference guide .

Amazon Athena is an interactive query service that makes it easy to analyze data in Amazon S3 using standard SQL. Athena is serverless, so there is no infrastructure to manage, and you pay only for the queries that you run. 

Amazon Detective now analyzes IAM role sessions so that you can visualize and understand the actions that users and apps have performed using assumed roles. With this new capability, Detective enables you to answer questions such as “which federated user invoked APIs that are associated with a security finding?”, “what API calls did a user invoke across a chain of role assumptions?”, “What API activity did an EC2 instance perform?” and “which of my users use this cross-account role?”, all without manually analyzing CloudTrail logs. By providing answers to these questions, Detective assists security analysts in diagnosing issues and understanding their root cause.

You can now provide multiple creation and retention schedules for your EBS Snapshots within a single Data Lifecycle Manager (DLM) policy. Multiple schedule support enables you to create Daily, Weekly and Monthly snapshots for your target volumes from the same DLM policy, reducing the setup time and making it easier to manage DLM policies. 

Amazon Connect now provides an API to manage routing profiles in an instance. Using this API, you can programmatically create new routing profiles or update existing routing profiles to adapt to changing traffic patterns in your contact center. For example, you can automatically adjust queue priorities when there are spikes in contact volumes to prioritize contacts with the longest wait times first, and revert to your previous queue priorities when traffic returns to normal. To learn more, see the API reference guide .

Amazon Detective is now available in the Africa (Cape Town) & Europe (Milan) regions. You can now easily analyze, investigate, and quickly identify the root cause of potential security issues or suspicious activities in these regions. 

You can now view AWS Step Functions workflows in your AWS Lambda console, making it easier to orchestrate Lambda functions into business critical applications.

Amazon API Gateway now supports mutual TLS (mTLS) authentication. Customers can now enable mTLS on custom domain names for regional REST and HTTP APIs at no additional cost. Mutual TLS enhances the security of your API and helps protect your data from attacks such as client spoofing or man-in-the middle attacks.  

Amazon Aurora Parallel Query is now available with MySQL 5.7 compatibility. Parallel Query provides faster analytical queries over your transactional data, speeding up your queries by up to 2 orders of magnitude, while maintaining high throughput for your core transactional workload.