Amazon Connect now allows you to enable Amazon Connect Customer Profiles in Canada (Central) region, equipping contact center agents with the most up to date information about the incoming contact to provide faster and more personalized customer service. Customer Profiles automatically brings together customer information from multiple applications such as Salesforce, Amazon S3 and ServiceNow into a unified customer profile, delivered to agents at the beginning of the customer interaction. 

We are excited to announce that Amazon Lookout for Metrics now allows you to detect anomalies on your Amazon CloudWatch data. Amazon Lookout for Metrics uses machine learning (ML) to automatically detect and diagnose anomalies (outliers from the norm) without requiring any prior ML experience. Amazon CloudWatch provides you with actionable insights to monitor your applications, respond to system-wide performance changes, optimize resource utilization, and get a unified view of operational health.

AWS Training and Certification is excited to announce the updated one-day classroom course and new digital course, AWS Technical Essentials. These courses are ideal for technical learners who need to understand fundamental AWS Cloud concepts to make informed decisions about IT solutions based on business requirements.  

Amazon Translate – a fully managed neural machine translation service that delivers high-quality, affordable, and customizable language translation in 71 languages and variants –now supports translation of XML Localization Interchange File Format – XLIFF documents. Starting today, customers can submit their XLIFF documents for batch processing by Amazon Translate. Amazon Translate only translates sections where the target segment is empty. If the target section contains non-empty strings or pre-translated strings, Amazon Translate will not modify or overwrite the translation. You only pay for what you translate. This feature allows customers to continue using Translation Memory to translate content prior to machine translation and keep the machine translation costs low.

AWS Outposts is now supported in AWS Asia Pacific (Osaka) Region. AWS Outposts is a fully managed service that extends AWS infrastructure, AWS services, APIs, and tools to virtually any customer datacenter, co-location space, or on-premises facility. Outposts is ideal for workloads that require low latency access to on-premises systems, local data processing, data residency, and migration of applications with local system interdependencies.

AWS Client VPN now supports SAML based federated authentication for opening a VPN connection from a Linux Desktop Operating system (Ubuntu 64bit 18.04 and 20.04 LTS). The Linux Desktop client has feature parity with the existing Windows and macOS Desktop clients. AWS Client VPN Desktop Clients are available free of charge, and can be downloaded here.

Starting today, you can launch additional configurations of the R5 instance class when using Amazon Relational Database Service (RDS) for Oracle. Featuring up to 4x the RAM per vCPU of existing R5 instance classes, the new configurations are available in the following AWS Regions:

North America

• US East (N. Virginia), US East (Ohio), US West (N. California), US West (Oregon), AWS GovCloud (US East), AWS GovCloud (US
  West), Canada (Central)

South America

• South America (Sao Paulo)

Europe, Middle East and Africa

• EU (Frankfurt), EU (Ireland), EU (London), EU (Milan), EU (Paris), EU (Stockholm), Middle East (Bahrain), Africa (Cape Town)

Asia Pacific

• Asia Pacific (Hong Kong), Asia Pacific (Mumbai), Asia Pacific (Osaka), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo)

Amazon SageMaker customers can now select ml.G4dn instances to run Batch Transform and Processing Jobs. Amazon SageMaker Batch Transform enables you to run predictions on datasets stored in Amazon S3. It is ideal for scenarios where you are working with large batches of data and don’t need sub-second latency. Amazon SageMaker Processing  enables you to run your pre- or post-processing workloads, such as feature engineering, data validation, model evaluation, and model interpretation with a fully managed experience.

AWS Lambda customers can now enable functions to access Amazon Elastic File System (Amazon EFS) in the Asia Pacific (Osaka) region. With AWS Lambda support for Amazon EFS, customers can easily share data across function invocations, read large reference data files, and write function output to a persistent and shared data store.

AWS Managed Services (AMS) now offers self-service reporting on key operational metrics. AWS Managed Services provides operational reports on your Managed Environment  for both traditional and next generation workloads. You can access the rich set of operational reports in your managed accounts through AWS Managed Services console. You can also access the operational reporting data through a secure S3 bucket that AMS provides for your analytics and business intelligence needs.