AWS Panorama customers can now use AWS PrivateLink to access AWS Panorama from their Amazon Virtual Private Cloud (Amazon VPC) without using public endpoints, and without requiring the traffic to traverse the Internet. Using AWS PrivateLink, you can access AWS Panorama endpoints easily and securely by keeping your traffic within the AWS network, while simplifying your internal network architecture. You no longer need to use an internet gateway, Network Address Translation (NAT) devices, or firewall proxies to connect to AWS Panorama.

Amazon Connect now provides a TransferContact API to programmatically transfer tasks to another flow, to an agent queue, or to a shared queue for distribution to an available agent. Amazon Connect Tasks empowers contact center managers to prioritize, assign, track, and automate customer service tasks across the disparate applications used by agents. Using this API, contact center managers can now directly transfer tasks from their custom analytics dashboards for time resolution. You can already dynamically prioritize and assign tasks using Connect Flows based on agent skill set, availability, and information about the task (e.g., type, priority/urgency, category).

Amazon Connect now allows you to create custom task templates, making it easy for agents to capture the right information to create and complete tasks. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. You can easily compose templates for a variety of scenarios such as such as investigating billing issues or new insurance claims, allowing agents to choose the template that best suits the situation. For example, when handling a billing inquiry, a task template can pre-populate data and guide agents to gather additional information needed to quickly resolve the issue. Task templates are supported out-of-the box without the need for manual configuration for the Amazon Connect agent application. To learn more, see the API reference guide , help documentation , or visit our webpage.

The richest 10% of people are responsible for 47% of global CO2emissions, says  Nature Sustainability. A person in the lower 50%  income group only produces about one ton of CO2 per year compared to about 48 tons emitted by the wealthiest 1%. There are regional variations: In Europe, the bottom 50%  had a higher estimated …

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Elon Musk is by no means the first person to try and control brainwaves using radio waves. One scientist invented a ‘’”stimoceiver” which could be implanted in the brain and used to control an animal’s behaviour. In a filmed experiment a stimoceiver implanted in a bull pulled it up short when charging. “Stimulation of different …

This story continues at Fable: Brain Control

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Astroscale, a Japanese startup focused on space debris removal, has received €14.8 million in funding to demonstrate its ELSA-M servicer. ELSA-M is scheduled to launch towards the end of 2024 to provide a debris removal service to satellite operators. And one such operator is OneWeb, which will participate in the mission. The UK and European …

This story continues at Astroscale, OneWeb get funding for ELSA-M debris removal service

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Melexis has introduced the MLX81346, a single chip LIN pre-driver for high power up to 2000 W. The MLX81346 enables motor control miniaturization and efficient silent drive with field-oriented control (FOC). It addresses automotive mechatronic applications – including oil pumps, engine cooling fans, and BLDC positioning actuators. The device is also used in robotic systems …

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The thermal camera market will be worth about $8,761 million in 2026, with a CAGR2021-2026 of 7.2%, says Yole Developpement. The wider adoption of thermal cameras is now mainly a matter of marketing effort to convince the integrators and users of the benefits of thermal imaging, especially in the consumer and automotive markets (e.g., ADAS). …

This story continues at Thermal camera market set for CAGR of 7.2% 2021-26

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Semiconductor growth this year is still seen at 11%, says IC Insights in a quarterly update of the McLean Report which sees higher gains in microprocessors and power discretes this year, but lower sales increases in optoelectronics to deliver a 2022 market worth $680.7 billion. The Update raises and lowers sales growth forecasts in a …

This story continues at 11% growth for semis this year, says IC Insights

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We are excited to announce that AWS Elastic Disaster Recovery (DRS) has added support for multiple staging and target accounts. Today you can replicate and protect up to 300 source servers per AWS Region. By using multiple staging and target accounts, you can now also recover up to 3,000 replicating source servers into any target AWS account. This feature makes disaster recovery setup, implementation, and monitoring easier and more efficient, especially for large-scale projects.