AWS Config now supports 15 new resource types including Amazon SageMaker, Elastic Load Balancing, AWS Batch, AWS Step Functions, AWS Identity and Access Management Access Analyzer, Amazon WorkSpaces, Amazon Route 53 Resolver, Amazon Managed Streaming for Apache Kafka, and AWS Database Migration Service. For the full list of newly supported resource types see [1].

Amazon SageMaker Canvas now supports VPC endpoints enabling secure, private connectivity to other AWS services. SageMaker Canvas is a visual point-and-click service that enables business analysts to generate accurate ML models for insights and predictions on their own — without requiring any machine learning experience or having to write a single line of code.

The Amazon Chime SDK now supports up to 100 webcam video streams per WebRTC session. The Amazon Chime SDK lets developers add intelligent real-time audio, video, and screen share to their web and mobile applications. Each client application can select up to 25 webcam video streams to display, enabling developers to create immersive video experiences that are bespoke for each user.

Amazon Aurora Serverless v1 now supports in-place upgrade from MySQL 5.6 to 5.7. Instead of backing up and restoring the database to the new version, you can upgrade with just a few clicks using the Amazon RDS Management Console or using the latest AWS SDK or CLI. No new cluster is created in the process which means you keep the same endpoints and other characteristics of the cluster. The upgrade completes in minutes as no data needs to be copied to a new cluster volume. The upgrade can be applied immediately or during the maintenance window. Your database cluster will be unavailable during the upgrade. Review the Aurora documentation to learn more.

Amazon Connect now provides an API to programmatically access real-time details about agents’ current activity, such as current status (e.g., “Available”). If an agent is handling a contact, details include the contact’s state (e.g., “Connected” or “Missed”) and duration. Using this API, businesses can build custom dashboards for contact center supervisors to monitor their agents’ activity in real-time. For example, if more agents are needed to handle contacts, you can use this new API to identify agents who are on break the longest and reach out to them to switch to “Available” or change it programmatically using PutUserStatus .

AWS Single Sign-On (AWS SSO) is now available in the AWS Europe (Milan) Region. For a full list of the regions where AWS SSO is available, see the AWS Regional Services List .

Amazon Connect now provides the ability for customers to schedule historical metric reports that generate the latest data every 15 minutes. Historical metrics reports include data about completed customer contacts, agent activity, and performance, such as how many contacts an agent handled. This helps customers quickly identify insights into queue, routing profile, and agent performance. These insights can be used in a variety of ways, including evaluating and adjusting contact center forecasting and staffing plans.

Amazon OpenSearch Service now supports tag-based authorization for HTTP methods, making it easier for you to manage access control for data read and write operations. You can use Identity policies in AWS Identity and Access Management (IAM) to define permissions for read and write HTTP methods, allowing coarse-grained access control of data on your Amazon OpenSearch Service domains.

Amazon DevOps Guru for RDS now supports enablement from within the Amazon RDS Console. Starting today, you can enable Amazon DevOps Guru for RDS to quickly detect, diagnose, and remediate a wide variety of database-related issues in Amazon Aurora databases while creating a new database. You can also now enable Amazon DevOps Guru for RDS from within the RDS Performance Insights page.

Starting today, Amazon EC2 C6i instance is available in AWS Region Europe (Frankfurt). C6i instances are powered by 3rd generation Intel Xeon Scalable processors (code named Ice Lake) with an all-core turbo frequency of 3.5 GHz, offering up to 15% better compute price performance over C5 instances for a wide variety of workloads, and always-on memory encryption using Intel Total Memory Encryption (TME). Designed for compute-intensive workloads, C6i instances are built on the AWS Nitro System, a combination of dedicated hardware and lightweight hypervisor, which delivers practically all of the compute and memory resources of the host hardware to your instances. These instances are an ideal fit for compute-intensive workloads such as batch processing, distributed analytics, high performance computing (HPC), ad serving, highly scalable multiplayer gaming, and video encoding.