Amazon Connect now allows agents to view Contact Lens transcripts, detected issues, and matched categories in the Contact Control Panel (CCP) and the Salesforce CTI Adapter. At the end of a customer call, an agent will see an unredacted call transcript they can reference and copy over needed information into their customer or case notes. The transcript will display contact category labels and issues detected by Contact Lens once the call ends. In addition, if an agent receives a transferred call, they will see a transcript of the prior agent’s conversation with the customer so that they can understand the context of that interaction without needing to repeat themselves.

AWS Step Functions expands its AWS SDK integrations with support for 3 more AWS Services and 195 more AWS API actions which brings the total to 223 AWS Services and 10,000+ API Actions.

You can now create up to 10,000 Amazon S3 Access Points per region per account to manage granular access permissions across your different applications. In addition, access points now support Amazon SageMaker, Amazon Redshift, and Amazon CloudFront, helping you use access point aliases directly with your applications as a replacement for S3 bucket names.

Amazon Neptune now supports Global Database, allowing a single Neptune database to span multiple AWS Regions to provide disaster recovery in case of region-wide outages and enable low-latency global reads for applications with a global footprint. Neptune Global Database is available in the US East (Ohio), US East (N. Virginia), US West (Oregon), US West (N. California), Europe (Ireland), Europe (London), and Asia Pacific (Tokyo) regions.

You can now configure fine grained access control for data plane actions when using AWS Identity and Access Management (IAM) to connect to Amazon Neptune.  

AWS AppSync is a fully managed service that makes it easy to create and manage GraphQL and Pub/Sub APIs, allowing developers to securely access, manipulate, and combine data from one or more data sources via a single API endpoint. With GraphQL, developers write resolvers that fetch data from backend data sources such as Amazon DynamoDB, AWS Lambda, HTTP APIs, and more. To “resolve” a GraphQL query at run-time, AppSync evaluates the resolver code with the contextual information about the query (e.g.: the context). AppSync resolvers are written in the Velocity Template Language (VTL) and support flexible integrated utilities that allow developers to parse (e.g.: $util.parseJson), convert (e.g.: $util.toJson), generate (e.g.: $util.autoId and $util.autoUlid), and log data (e.g.: $util.log).

Amazon WorkSpaces now offers an API to create a new WorkSpace Image from a WorkSpace instance. Previously, this functionality was available only through the Amazon WorkSpaces console. After this launch, you can apply all the applications and operating system updates on a WorkSpace and use this API to create a new Image. Once the new image is created, you can test it before updating your production bundles or sharing the image with other AWS accounts. With this launch you can fully automate your WorkSpaces CI/CD pipelines and keep your WorkSpaces images up-to-date as per your regulatory standards.

AWS Outposts rack is now supported in AWS Asia Pacific (Jakarta) Region. AWS Outposts rack is a fully managed service that offers the same AWS infrastructure, AWS services, APIs, and tools to virtually any on-premises data center or co-location space for a truly consistent hybrid experience.

Amazon Web Services (AWS) announces expansion of AWS Ground Station to the Asia Pacific (Singapore) Region. This is the 11th AWS Ground Station antenna location connected to the AWS Global Network. AWS Ground Station is a fully managed service that lets customers control satellite communications, process satellite data, and scale satellite operations. Global expansion to Singapore enables increased opportunities for satellite operators to connect with their satellites and process their space workloads. An additional mid-latitude AWS Ground Station antenna location reduces the time between contacts for Low-Earth Orbit (LEO) satellites and offers increased utility for customers whose operations require payload downlink. Governments, businesses, and universities can benefit from more timely satellite data to make precise, data-driven decisions.

Raspberry Pi Imager, the tool provided by Raspberry Pi to load Raspberry Pi OS onto an SD Card, has a nice extra facility that I had not noticed before. Imager automates the loading of the standard 32bit Bulleye-based Raspberry Pi operating system, it will also load 64bit Raspberry Pi OS, and the Buster-based 32bit ‘legacy’ …

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