Amazon Chime SDK call analytics now includes a new machine-learning-powered voice enhancement option to help improve the audio quality of call recordings. The Amazon Chime SDK provides a set of composable APIs that enable builders to add communication capabilities to their applications. With the call recording capability of Amazon Chime SDK call analytics, enterprises can record communication sessions for compliance and analytics. The optional voice enhancement capability helps provide an improved listening experience for narrowband call recordings by using machine learning to remove noise and to carry out super-resolution to restore wideband speech frequency content.

Amazon Connect outbound campaigns now supports high-volume outreach with no agents required. A new dial type called “Agentless“ makes it easier to proactively communicate with your customers for use cases such as personalized voice notifications, appointment reminders, or to enable self-service using the Interactive Voice Response (IVR). You may use integrated answering machine detection to help identify a live customer pickup or a voicemail, and customize your contact strategy accordingly (e.g., if a live person, present options for them to select, and if a voicemail, leave a message). You can also manage pacing by specifying dial capacity for each campaign (e.g., send more voice notifications faster by setting a higher dial capacity for a specific Agentless campaign compared to other dialer campaigns). An optional integrated list management capability provided by Amazon Pinpoint can also be used to build customer journeys and multi-channel user experiences. The Agentless dial type is available out-of-the box and can be enabled within the AWS Connect Console.

Amazon Cognito is now available in the Asia Pacific (Osaka) and Israel (Tel Aviv) regions. Amazon Cognito makes it easy to add authentication, authorization, and user management to your web and mobile apps. Amazon Cognito scales to millions of users and supports sign-in with social identity providers such as Apple, Facebook, Google, and Amazon, and enterprise identity providers via standards such as SAML 2.0 and OpenID Connect.

AWS Marketplace customers can now view AWS CloudTrail logs to monitor procurement activity for their AWS Marketplace subscriptions (agreements). Customers can view activity logs anytime a user in the AWS Account subscribes or unsubscribes to an AWS Marketplace SaaS, AMI, container, or professional services product. This visibility will provide improved security & governance to account administrators or procurement/finance users. Logs include:

1. [Subscribe] Creation of any new agreement (by accepting an offer)
2. [Subscribe] Amendment of an existing agreement (such as increasing units of a dimension/instance type, or changing auto-renewal status)
3. [Subscribe] Replacement of an existing agreement by another agreement (by accepting an ‘Agreement Based Offer’)
4. [Unsubscribe] Cancellation of an existing agreement from the Marketplace Console

Amazon Connect now has support for two new number types. Universal international freephone numbers (UIFN) allows customers to have a single number that’s free to call for your consumers in 64 countries globally. The addition of UIFN extends the number of inbound countries Amazon Connect can now support to 107. Amazon Connect has also added a second new number type to support the shared cost number type(0860/0861) commonly used by businesses in South Africa.

Amazon SageMaker Canvas now supports eight new JDBC connectors for Salesforce, Databricks, SQL Server, MySQL, PostgreSQL, MariaDB, Amazon RDS, and Amazon Aurora. Additionally, importing data from Snowflake without a storage intermediary and OAuth 2.0 connectivity for Salesforce and Snowflake are now supported, enabling customers to seamlessly import data from a variety of sources. SageMaker Canvas is a visual interface that empowers business analysts and citizen data scientists to generate accurate ML predictions without ML expertise. 

Starting today, Amazon RDS Custom for SQL Server makes it simple to stop and start your database instances. This lets you save costs by stopping a database instance when it does not need to be running, such as when it is used for development or test purposes. Amazon RDS Custom for SQL Server is a managed database service that allows customization of the underlying operating system and includes the ability to bring your own licensed SQL Server media.

Customers can now continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for various generative AI applications such as chatbots, virtual assistants, and music generators.

You can now use Amazon Macie to discover and help protect sensitive data in Amazon Simple Storage Service (Amazon S3) in the AWS Israel (Tel Aviv) Region.

Amazon AppFlow, a fully managed integration service that helps customers securely transfer data between AWS services and software-as-a-service (SaaS) applications in just a few clicks, now supports concurrent processing and setting configurable page sizes for data transfers from SAP applications to AWS services.