Amazon Connect Cases now supports uploading attachments to a case, enabling agents to have the information they need at their fingertips in order to resolve cases. Attaching files to a case helps ensure your agents don’t lose track of critical context and information for a customer issue, improving agent productivity and customer satisfaction.
Amazon Connect Cases now includes author name on comments
Amazon Connect Cases now supports displaying the author name for comments that are written on cases. By seeing who added comments to a case, you can more easily track who contributed to the resolution of the case and enable your team to collaborate more effectively.
Ed Spots The Photonics Opportunity
The big thing in the chip industry is photonics packaging – more performance without more heat more power or more cost from using more advanced processes, Ed confides to his …
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Solutions involving hybrid, polymer and film capacitors by Panasonic
The post Solutions involving hybrid, polymer and film capacitors by Panasonic appeared first on Electronics Weekly .
Getting v6 of Designspark Mechanical to look like v5
The recent compulsory update to RS’ DesignSpark Mechanical version 6, does not look like version 5 and some features have been moved or deleted. Don’t get me wrong here: I …
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BYD and Tesla Rule The EV Roost
In the first half of 2023, BYD alone sold almost 1.2 million plug-in electric vehicles (incl. plug-in hybrids), roughly double the combined total of BMW, Volkswagen and Mercedes. Other Chinese …
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Satellite builder MDA buys UK-based SatixFy Space Systems
SatixFy Space Systems (SSS), the UK-based digital payload division of SatixFy Communications, has been sold by its parent company to MDA, a manufacturer of satellites and robotics, in a transaction …
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Using D-Mode GaN in Cascode Configuration
Transphorm has published a white paper titled The Fundamental Advantages of D-Mode GaN in Cascode Configuration. The paper provides a brief tutorial on the inherent benefits delivered by a cascode …
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Lead-times fall by average of 7 days except PEMCO
Lead times have dropped by about seven days across all market segments, says SourceEngine, but PEMCO (Passives, Electromechanical and Connectors) segments have seen lead-time rises of a few days. The …
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Open Cosmos raises $50m
Open Cosmos – which makes data-gathering satellites – has raised $50 million in a Series B funding round from three leading investors – ETF Partners, Trill Impact and A&G. The …
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