AWS provides a live streaming solution that combines AWS Elemental MediaLive and AWS Elemental MediaStore with Amazon CloudFront. This solution delivers the fundamentals you need to get started with live streaming and deliver your content around the world. The latest version of the solution now supports AWS Elemental Link which offers a configuration-free, cost-efficient way to securely and reliably transfer video to AWS Elemental MediaLive.  

Amazon Simple Email Service (Amazon SES) is now available in 4 additional AWS Regions including US East (Ohio), Asia Pacific (Singapore), Asia Pacific (Tokyo), and Asia Pacific (Seoul). This regional expansion is particularly useful for organizations where data residency considerations previously made it difficult for customers to use Amazon SES.

You can now use AWS Resource Access Manager (RAM) in the Africa (Cape Town) Region.

You can now use AWS Resource Access Manager (RAM) in the Europe (Milan) Region.

Amazon Personalize uses machine learning to personalize recommendations for products, content, and marketing communications for your users, with no machine learning experience required. This technology has been perfected from over 20 years of recommender systems development at Amazon.com.  

AWS Direct Connect support for AWS Transit Gateway is now available in AWS Africa (Cape Town) and AWS Europe (Milan) Regions. With this feature, customers can connect thousands of Amazon Virtual Private Clouds (Amazon VPCs) in multiple AWS Regions to their on-premises networks using 1/2/5/10 Gbps AWS Direct Connect connections.  

Amazon RDS Performance Insights supports collection and tracking of query plans on Amazon Aurora with PostgreSQL compatibility, Amazon RDS for PostgreSQL, Amazon RDS for MySQL, and Amazon RDS for MariaDB so you can easily identify if a change in the query plan is the cause of a long-running or stuck query. 

You can set a contact flow after an agent disconnects from a customer call by transferring them to an automated flow. Previously, contact-center administrators did not have a native way to configure the customer experience when an agent hung up; including conducting a post-call survey, placing a customer back into a queue, or scheduling a queued call back. Now, you can define your customer interaction when an agent disconnects by adding the ‘Set disconnect flow’ block to your contact flow.

Amazon QuickSight now includes Histogram as a new chart type. Histogram allows you to categorize/bin data points within defined ranges of a metric and visualize the distribution of specific metrics. QuickSight supports this categorization by interval size or number of bins. For example, for retail businesses, you can visually categorize products based on the range of customer satisfaction scores to analyze improvements over time. Learn here about Histograms.

QuickSight users can now visualize their Lake Formation–protected Athena data, natively using the benefits that come with Lake Formation, including table and column-level access controls. Athena is already a popular choice for storing data because of its serverless model, and Lake Formation makes it even easier to manage access and permissions as part of a data lake. With QuickSight’s Lake Formation integration, that ease of management now extends all the way through your analytics layer, keeping all your access-management centralized.