Today we are excited to announce the general availability of Salesforce Service Cloud Voice with Amazon Connect. Service Cloud Voice brings together phone, digital channels, and CRM data into one unified contact center experience. Amazon Connect offers pre-integrated cloud telephony and automatic speech recognition for both agents and supervisors in Service Cloud, the leading customer service platform.

Alexa for Business is now available to run directly on Logitech Zoom Rooms, enabling customers with voice-activated control without deploying additional hardware. Users get a touch-free way to interact with Zoom Rooms and keep meetings on track by leveraging Alexa to join meetings and be reminded to wrap up when a meeting is about to end. They can optimize meeting room reservations by saying, “Alexa, find me an available room” or “Alexa, extend my meeting.” Further, the intelligent room release feature leverages Logitech Tap’s motion sensor to free up reserved, but unoccupied rooms for other employees to book them. Additionally, private skills enable customers to create custom experiences like “Alexa, what’s the guest wifi password?”  

AWS X-Ray .NET auto-instrumentation agent is now available in beta, enabling customers to collect trace data without having to modify existing applications written in .NET and .NET Core.

AWS Backint Agent is now available in the AWS GovCloud (US) Regions, in addition to all commercial regions.

AWS Managed Services (AMS) is pleased to announce a new context-based proactive incident notification service. Now incident notifications for critical CloudWatch alarms based on incident context are proactively delivered to you faster.

AWS Systems Manager Automation now supports higher concurrency limits when running automation executions, helping IT operators automate operational tasks at a larger scale. You can now run up to 100 concurrent automations per account – including child automations (automations that are started by another automation execution). If you attempt to run more automations, the additional automations are added to a queue of up to 1,000 executions. In addition, you can also run 25 rate control automations (automations with concurrency value and error threshold), with an additional queue of 1,000.

AWS IoT Device Tester for FreeRTOS now supports FreeRTOS 202007.00 . AWS IoT Device Tester v3.1.0 for FreeRTOS includes new qualification tests for the over-the-air update (OTA) test group.

Starting today, you can now monitor Capacity Reservations usage metrics via Amazon CloudWatch metrics. With these new metrics, you can efficiently monitor your Capacity Reservations and identify unused capacity by setting CloudWatch alarms to notify you when usage thresholds are met. You no longer need to manually monitor your Capacity Reservation usage.  

Amazon Connect now provides four new APIs that enable you to start , stop , pause , and resume call recording. Using the new APIs, you can control recording with a button from your custom agent user interface, build integrations to set recording behavior based on telephony attributes (e.g., area code), or pause and resume recording based on programmatic triggers. For example, when interacting with a CRM application, you can automatically pause call recording when an agent tabs into a field that accepts sensitive customer information, such as a credit card number. You can also provide agents the ability to manually turn on or off call recording to comply with regulations that require customer consent.

Amazon SQS now supports a new console which simplifies development and production workflows by creating a new user experience.