Today we announced the General Availability of Amazon WorkSpaces Web. WorkSpaces Web is a new capability from our End User Computing suite – a low cost, fully managed WorkSpace built specifically to facilitate secure, web-based workloads. WorkSpaces Web makes it easy for customers to safely provide their employees with access to internal websites and SaaS web applications without the administrative burden of appliances or specialized client software. WorkSpaces Web provides simple policy tools tailored for user interactions, while offloading common tasks like capacity management, scaling, and maintaining browser images.

AWS Backup now allows you to centrally protect VMware workloads, on premises and in the cloud as VMware Cloud^TM on AWS, helping you meet your business and regulatory compliance needs. You can now use a single policy in AWS Backup to centrally protect your hybrid VMware environments alongside the 12 AWS services (spanning compute, storage, and databases) already supported by AWS Backup. AWS Backup enables you to demonstrate compliance status of your organizational data protection policies by monitoring backup, copy, and restore operations, and allowing you to generate unified auditor-ready reports to help satisfy your data governance and regulatory requirements.

AWS Microservice Extractor for .NET simplifies the process of re-architecting applications into smaller code projects. Modernize and transform your .NET applications with an assistive tool that analyzes source code and runtime metrics to create a visual representation of your application and its dependencies. This tool delivers a holistic visualization of an applications source code, helps code refactoring and assists in extraction of the codebase into separate code projects that teams can develop, build, and operate independently to improve agility, uptime, and scalability.

Amazon Connect now provides an agent application for managing contacts and resolving customer issues. In the contact center, agents need a way to easily handle multiple contacts (voice, chat, tasks) while viewing the right customer information and having knowledge articles surfaced in the context of the customer’s issue they are trying to solve. After launching the agent application in their browser, agents are immediately able to sign-in and manage customer authentication, calls, and chats alongside viewing key customer insights and knowledge articles. For example, when an agent receives a call or chat, Amazon Connect Customer Profiles shares customer information, such as name, phone number, and email address. While the agent is talking to the customer, Amazon Connect Voice ID analyzes the caller’s unique voice characteristics using machine learning to verify the caller’s identity in real-time, displaying a confidence score and status. Then throughout the contact, Amazon Connect Wisdom detects customer issues and proactively provides knowledge article recommendations in real-time. With the Amazon Connect agent application, you can help give your agents the right information to solve customer issues, deliver a personal experience, and improve customer satisfaction. 

The next generation of Amazon FSx for Lustre file systems, built on AWS Graviton processors, provide three improvements to performance and price. First, the new file systems provide up to 5x higher throughput per terabyte (up to 1 GB/s per terabyte) compared to previous generation file systems. Second, with support for client instances with multiple network interfaces, you can now drive up to 400 Gbps of network bandwidth on Amazon EC2 instances such as P4d and DL1. Third, the next generation of FSx for Lustre file systems reduce your cost of throughput by up to 60% compared to previous generation file systems.

Amazon S3 introduces a new S3 Object Ownership setting, Bucket owner enforced, that disables access control lists (ACLs), simplifying access management for data stored in S3. When you apply this bucket-level setting, every object in an S3 bucket is owned by the bucket owner, and ACLs are no longer used to grant permissions. As a result, access to your data is based on policies, including AWS Identity and Access Management (IAM) policies applied to IAM identities , session policies, Amazon S3 bucket and access point policies, and Virtual Private Cloud (VPC) endpoint policies. This setting applies to both new and existing objects in a bucket, and you can control access to this setting using IAM policies. With the new S3 Object Ownership setting, you can easily review, manage, and modify access to your shared data sets in Amazon S3 using only policies.

Today, we are announcing the public preview of AWS Backup for Amazon S3. You can now create a single policy in AWS Backup to automate the protection of application data stored in S3 alone or alongside 11 other AWS services for storage, compute, and database. Using AWS Backup’s seamless integration with AWS Organizations, you can create independent, immutable, and encrypted backups and centrally manage backups and restore of S3 buckets and objects across your AWS accounts.

Amazon FSx for OpenZFS enables you to launch, run, and scale fully managed file systems on AWS that replace the ZFS or other Linux-based file servers you run on premises while helping to provide better agility and lower costs. FSx for OpenZFS is the newest member of the Amazon FSx family of services, which provides fully-featured and highly-performant file storage powered by your choice of widely-used file systems that include NetApp ONTAP, Windows File Server, and Lustre. FSx for OpenZFS file systems are accessible from Linux, Windows, and macOS compute instances and containers via the industry-standard NFS protocol (v3, v4.0, v4.1, v4.2).

Today, AWS Snow Family launches a secure, offline tape data migration capability for AWS Snowball Edge, enabling you to migrate petabytes of data stored on physical tapes to AWS without changing your existing tape-based backup workflows. Using this capability, you can migrate tape data to AWS from environments, where you have network connectivity limitations, bandwidth constraints, and high network connection costs. Moving tape data to AWS helps you eliminate physical tape infrastructure expenses and gain online access to your tape data.

Amazon FSx for Lustre, a service that provides cost-effective, high-performance, scalable file systems for compute workloads, is making it even easier to process data residing in Amazon S3 by enabling your S3 bucket’s contents to be updated automatically as data is updated in an FSx for Lustre file system.