Amazon Connect now provides new machine-learning powered capabilities to make it easy for contact center managers to predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure they have the right agents at the right time. Enabling these capabilities takes just a click, eliminating the need to build custom applications or integrate with third-party products, which can be complex and expensive. These new capabilities help businesses optimize their operations, meet service level goals, and improve agent and customer satisfaction.

Although Americans are showing a united front in their support for helping Ukraine and putting sanctions on Russia, they are less enthusiastic  on taking in refugees and supporting military action. About one third of Americans do not support “admitting thousands of Ukrainian refugees”, as the survey by Pew Research Center puts it. Another third is in …

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Infineon is sampling a new EiceDRIVER 2EDN product family. The  2EDN family is now able to drive the power switch device performance in applications such as servers, telecom, DC-DC converters, industrial SMPS, EV charging stations, motor control, low-speed light electric vehicles, power tools, LED lighting, and solar energy systems. The  family comprises robust dual-channel low-side …

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MathWorks has released 2022a of the MATLAB and Simulink product families. Release 2022a (R2022a) offers hundreds of new and updated features and functions in MATLAB and Simulink along with five new products and 11 major updates. New capabilities in MATLAB include new apps and App Designer functions, graphics enhancements, and the ability to customize Live Editor tasks. Simulink updates enable users …

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GM is buying the Softbank Vision Fund’s stake in Cruise for €2.1 billion. GM will also put another $1.35 billion into Cruise which had been pledged by Softbank. GM will end up with 80% of Cruise. GM bought Cruise in 2016 for a price thought to be between $500 million and $1 billion.. In 2018, …

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Digi-Key Electronics, along with Machinechat and Seeed Studio, will host a webinar on Private LoRaWAN projects, dubbed ‘How to build and deploy a private LoRaWAN IoT project within days’. Taking place on Thursday 31 March 31, at 11 a.m. (CST) it will be presented by Daryl Miller, head of solutions engineering for Machinechat. You can …

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NXP and Hitachi have co-designed a gate driver evaluation board for Hitachi’s 1.2kV RoadPak SiC mosfet half-bridges. The half-bridges are ~75 x 70mm and come in 580, 780 and 980A versions which are liquid-cooled – one side having a pin-fin array (just visible right) which has to be sealed into a water-glycol filled cooling manifold. Junction …

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We’re very pleased to announce another addition to the EW BrightSparks judging panel with Dr. Ollie Folayan, the co-founder of AFBE-UK (Association for Black and Minority Ethnic Engineers) and chair of its Scottish arm, agreeing to join us this year. The organisation promotes higher achievement in education and engineering, particularly among people from the black …

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Infineon has announced 650V silicon carbide mosfets in 7pin D2PAK surface-mount packages, aimed at servers, telecoms. electric vehicle charging  and solar energy. “Trench technology is the basis for superior gate oxide reliability,” according to yhr company. “Together with an improved avalanche and short-circuit robustness this ensures the highest system reliability even in harsh environments.” They …

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Onsemi has announced an interleaved, two-phase power factor correction controller for ‘bridge-less’ totem pole topologies from 350W to several kW of 90 – 265Vac mains input. Interleaving parallels multiple small stages, allowing more numerous smaller component to be used, distributing heat, reducing ripple amplitude and potentially lowering EMI. “Also, interleaving extends the power range of …

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