Amazon Connect now allows customers to subscribe to a near real-time stream of contact (voice calls, chat, and task) events (e.g., call is queued) in your Amazon Connect contact center in the AWS GovCloud (US-West) Region. These events include when a voice call, chat, or task is initiated, queued to be assigned to an agent, connected to an agent, transferred to another agent or queue, and disconnected. Contact events can be used to create analytics dashboards to monitor and track contact activity, integrate into workforce management (WFM) solutions to better understand contact center performance, or to integrate applications that react to events (e.g., call disconnected) in real-time. Amazon Connect contact events are published via Amazon EventBridge, and can be set up in a couple of clicks by going to the Amazon EventBridge AWS console and creating a new rule.

You can now use AWS Launch Wizard to lead you through a best practices deployment of self-managed IIS (Internet Information Services) for Windows Server on Amazon Elastic Compute Cloud (Amazon EC2) Auto Scaling group across multiple Availability Zones (AZs). AWS Launch Wizard uses the AWS Well-Architected Framework to guide you through the configuration, sizing and deployment of Microsoft IIS on AWS Cloud, without the need to manually identify and provision individual AWS resources. Nodes are deployed into separate subnets across multiple Availability Zones for high availability. Internet Information Services (IIS) for Windows Server is a flexible, secure and manageable Web server for hosting anything on the Web.

You can now use AWS Launch Wizard to lead you through a best practices deployment of self-managed Microsoft Exchange Server on Amazon Elastic Compute Cloud (Amazon EC2). AWS Launch Wizard uses the AWS Well-Architected Framework to guide you through the configuration, sizing and deployment of Microsoft Exchange Server on AWS Cloud, without the need to manually identify and provision individual AWS resources.

Amazon Connect launches API to claim new phone numbers and configure them programmatically. Using this API, you can programmatically search for and claim available phone numbers, associate phone numbers to your contact flows, or release phone numbers that are no longer needed. Additionally, the phone number API comes with support for AWS CloudFormation. To learn more, see the API documentation and Amazon Connect Resource Type Reference in the AWS CloudFormation User Guide.  

Amazon Elastic Container Service (Amazon ECS) today announced the public preview of the Amazon ECS-optimized Amazon Linux 2022 Amazon Machine Image (AMI). Amazon Linux 2022 (AL2022) is the next generation of Amazon Linux from Amazon Web Services (AWS) that is designed to provide a secure, stable, and high-performance execution environment to develop and run your cloud applications. Starting with AL2022, a new Amazon Linux major version will be available every two years and each major version will be supported for five years. Amazon ECS will publish Amazon ECS-optimized AMIs to support the same 2-year release and 5-year support cycle for every new major Amazon Linux version. The two-year major release cycle helps you keep your software up-to-date while the five year support commitment for each major release gives you the stability you need to manage long project lifecycles.

For a long time, I have thought that pulse generator outputs should not have adjustable amplitude and offset. Instead, they should have an adjustable top value and a separately adjustable bottom value: 5V and 0V, for example. The other day, I thought of a way to modify a conventional ‘diamond buffer’ (circuit above) to produce …

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A very great man poisoned himself. An eye witness to his death recounted: “He walked about and, when he said his legs were heavy, lay down on his back, for such was the advice of the attendant.” “The man who had administered the poison laid his hands on him and after a while examined his …

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Assuming Intel’s 18A is an equivalent process to TSMC’s N2 – 1.8nm vs 2nm if the numbers mean anything – then Intel might be on track for upsetting TSMC’s reign as process technology leader. At TSMC’s recent results call, CEO C.C. Wei said:  “Our progress so far today for the N2 is on track. And …

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Digi-Key Electronics is hosting an informal live event with with MacroFab, entitled “Digital Solutions: A Live Fireside Chat”, on the benefits of using direct, digital communication (APIs, EDIs and Punchouts). The virtual event will feature speakers from Digi-Key and MacroFab who will discuss, for example, the benefits of using APIs to connect directly with electronic …

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Renesas is offering 11 new clock buffers and 4 new multiplexers. The devices, which also support and provide extra margin for PCIe Gen5 implementations. The PCIe Gen6 standard supports data rates of 64 GT/s while requiring  clock jitter performance of less than 100fs RMS. The RC190xx clock buffers and RC192xx multiplexers have PCIe Gen6 additive …

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