Amazon Connect now supports up to six participants on a customer service call, enabling you to add all of the parties necessary to efficiently resolve the contact. For example, to help close a mortgage transaction, an agent at a financial services company can add a mortgage broker, the customer’s spouse, a translator, and a supervisor to the call to help resolve the issue quickly. This feature is available out-of-the box and can be enabled within the AWS Console.

AWS Lambda customers can now enable functions to access Amazon Elastic File System (Amazon EFS) in the Asia Pacific (Jakarta) Region. With AWS Lambda support for Amazon EFS, customers can easily share data across function invocations, read large reference data files, and write function output to a persistent and shared data store.

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Starting today, you can give Amazon Lex additional information about how to process speech input by creating a custom vocabulary. A custom vocabulary is a list of domain-specific terms or unique words (e.g., brand names, product names) that are more difficult to recognize. You create the list and add it to the bot definition, so Amazon Lex can use these words when determining the user’s intent or collecting information in a conversation. This allows you to enhance speech recognition and deliver an improved end-user experience.

Pimoroni, that stalwart of Sheffield, has combined an E Ink display with a Raspberry Pi RP2040 microcontroller to make a small Python-aware development-demo board. Called Badger 2040, the 2.9in display has 296 x 128 pixels and, being E Ink, retains its image indefinitely after power is removed. Also on there is 2Mbyte of QSPI flash, …

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Researchers have used VR and 3D eye-tracking technology to examine what draws the attention of visitors when entering the environment of an ancient Roman house.

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Moves under consideration, enabled by our no longer being subject to the EU’s restrictions on state aid to business, are to increase the amount which early-stage companies can raise while investors qualify for special tax treatment. Regulators for the Seed Investment Enterprise Investment Scheme ((SEIS) and Enterprise Investment Scheme (EIS) are said to be in ‘preliminary …

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Despite Softbank announcing that it has finally got rid of Allen Wu, the CEO of Arm China, by replacing him with two co-CEOs, it seems that  a large part of  the unit disagrees with the decision. On the Arm China web-site, which is called Anmou Technology in China, is an open letter from the company’s …

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I cannot get over how easy it is to get code running on an Arduino, allowing me to write the code to try to connect to a 20 character x 4 line LCD (wearing an I2C-to-parallel ‘backpack). Update: Part3 is here (don’t get too excited..) This is all part of my personal challenge to quickly and …

The post Part2: An easy way to manually set a 16bit number in an Arduino appeared first on Electronics Weekly .

The tech industry is being asked by the government for its views on measures to make the app market safer and more secure Proposals include a code of practice to set minimum security and privacy requirements for app store operators and developers. A report published today reveals malicious apps downloaded by hundreds of thousands of …

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Stackpole has introduced surface-mount resistors with terminations on their long edges to improve thermal conductivity. “One of the most common and economical options for reducing the effects of high power is wide terminations,” according to the company. “By reversing the geometry of the chip resistor and applying the terminations to the long sides of the …

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