Amazon Connect now provides an API to programmatically access real-time details about agents’ current activity, such as current status (e.g., “Available”). If an agent is handling a contact, details include the contact’s state (e.g., “Connected” or “Missed”) and duration. Using this API, businesses can build custom dashboards for contact center supervisors to monitor their agents’ activity in real-time. For example, if more agents are needed to handle contacts, you can use this new API to identify agents who are on break the longest and reach out to them to switch to “Available” or change it programmatically using PutUserStatus .

Amazon Connect now provides the ability for customers to schedule historical metric reports that generate the latest data every 15 minutes. Historical metrics reports include data about completed customer contacts, agent activity, and performance, such as how many contacts an agent handled. This helps customers quickly identify insights into queue, routing profile, and agent performance. These insights can be used in a variety of ways, including evaluating and adjusting contact center forecasting and staffing plans.

AWS Single Sign-On (AWS SSO) is now available in the AWS Europe (Milan) Region. For a full list of the regions where AWS SSO is available, see the AWS Regional Services List .

Amazon OpenSearch Service now supports tag-based authorization for HTTP methods, making it easier for you to manage access control for data read and write operations. You can use Identity policies in AWS Identity and Access Management (IAM) to define permissions for read and write HTTP methods, allowing coarse-grained access control of data on your Amazon OpenSearch Service domains.

Starting today, Amazon EC2 C6i instance is available in AWS Region Europe (Frankfurt). C6i instances are powered by 3rd generation Intel Xeon Scalable processors (code named Ice Lake) with an all-core turbo frequency of 3.5 GHz, offering up to 15% better compute price performance over C5 instances for a wide variety of workloads, and always-on memory encryption using Intel Total Memory Encryption (TME). Designed for compute-intensive workloads, C6i instances are built on the AWS Nitro System, a combination of dedicated hardware and lightweight hypervisor, which delivers practically all of the compute and memory resources of the host hardware to your instances. These instances are an ideal fit for compute-intensive workloads such as batch processing, distributed analytics, high performance computing (HPC), ad serving, highly scalable multiplayer gaming, and video encoding.

Amazon DevOps Guru for RDS now supports enablement from within the Amazon RDS Console. Starting today, you can enable Amazon DevOps Guru for RDS to quickly detect, diagnose, and remediate a wide variety of database-related issues in Amazon Aurora databases while creating a new database. You can also now enable Amazon DevOps Guru for RDS from within the RDS Performance Insights page.

Amazon AppFlow, a fully managed integration service that helps customers to securely transfer data between AWS services and software-as-a-service (SaaS) applications in just a few clicks, now supports Facebook Ads , Google Ads and Mixpanel as sources. With this launch, AppFlow customers can now ingest rich marketing and product analytics data from these sources. Once ingested, customers are able to integrate, enrich, and analyze this data in combination with data from a growing set of AppFlow-connected marketing applications such as Marketo, Salesforce Marketing Cloud, and web analytics applications such as Google Analytics.

Nearly 450 years ago a scientist was born at Castle Frankenstein above the city of Darmstadt. He invented the Elixir Of Life out of boiled bones and blood but it turned out to be more use as a paint known today as Prussian Blue. He fell foul of the church and did jail-time for heresy. …

This story continues at Fable: The Elixir Which Became A Paint

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Make a date in your diary for the Summer Science Exhibition 2022, returning to central London as an in-person event again this year.

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The top ten fabless chip companies saw Q1-revenues rise 44% y-o-y to $ 39.43 billion, says TrendForce. Qualcomm, NVIDIA, Broadcom were the top three. After the acquisition of Xilinx, AMD overtook MediaTek to take the fourth position. Will Semiconductor and Cirrus Logic entered the top ten for the first time. Qualcomm’s quarterly revenue reached $9.55 …

This story continues at Top ten fabless grow 44% y-o-y in Q1

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