Amazon Connect Chat now allows agents and customers to receive message delivered and read receipts after they send a chat message. Message receipts are useful as they provide confirmation that the message has been successfully delivered and read by the recipient. 

Amazon Connect Wisdom now enables agents to receive knowledge recommendations from PDF & Word documents. Companies that store knowledge articles in PDF and Word formats no longer need to convert them to HTML or text formats to use them with Wisdom. Wisdom analyzes contact center calls in real-time and proactively delivers agents the information they need to solve customer issues, improving agent productivity, and caller satisfaction.

Starting today, AWS Network Firewall provides a status message about the current state of each firewall endpoint. This further simplifies troubleshooting firewall endpoint failures by displaying an error message describing the reason for a firewall endpoint failure and reduces mean time to recovery by providing steps to recover the firewall endpoint.

Amazon Connect has reduced outbound dialing rates to the Caribbean by 21% on average in the US East (N. Virginia) and US West (Oregon) regions. This includes 76% to the Bahamas, 60% to the Cayman Islands, and 56% to Jamaica.

Amazon Connect has expanded to support inbound telephone numbers and national calling across the Caribbean in the US East (N. Virginia) and US West (Oregon) regions. With the ability to reach customers across the Caribbean added to Amazon Connect, you can now support inbound calls to more than 78 countries globally.

Amazon Connect has expanded to support inbound telephone numbers across 6 additional countries, Iceland, Brunei and Serbia from the Europe (London) and Europe (Frankfurt) regions and Guatemala, Nicaragua and Bolivia from the US East (N. Virginia) and US West (Oregon) regions. With the ability to reach customers across the the globe with Amazon Connect, you can now support inbound calls to more than 77 countries globally.

Not for the first time, the DRAM business is trending bloody with Samsung adding capacity during a glut and expected to cut prices. Samsung is gearing up to deliver a triple whammy – an increase in capacity, a move to a smaller process and a cut in prices all of which, coming in the middle …

The post Carnage appeared first on Electronics Weekly .

Shortly after the invention of the transistor, Hughes Aircraft Company started research on transistor and diode development in Culver City, CA. In 1954, a group broke off from Hughes to form a startup specialising in diodes which soon became profitable thanks to technological leadership gained through its patented process of ‘glass-to-metal’ sealing. Later, an engineer at …

The post Fable: The 1954 Semiconductor Startup appeared first on Electronics Weekly .

Between 2022 and 2025, the YoY growth rate of NAND  bits will remain below 30%, says TrendForce. The average NAND Flash content of client SSDs has already passed 500GB this year. Quotes for 512GB SSDs have fallen sharply and come to a level that is roughly comparable to the quotes that were given for 256GB …

The post NAND bit growth under 30% y-o-y 2022-5 appeared first on Electronics Weekly .

Kyocera is more than doubling its capex and R&D budget to $9.78 billion over the three years March 2022-26, Kyocera’s President Hideo Tanimoto told the Nikkei. Capex is doubling to $6.8 billion and R&D is increasing 60% to $3 billion. To fund the programme, Kyocera will borrow $7.5 billion using its KDDI shares as collateral. Kyocera …

The post Kyocera doubling its investment budget 2022-6 appeared first on Electronics Weekly .