Amazon Connect agent workspace now provides programmatic step-by-step guidance that agents can use to identify customer issues and then recommends which actions to take to resolve them. Using Flows, the Amazon Connect no-code/low-code drag-and-drop design interface, you can design a guide that presents what the agent should review or do at a given moment during a customer interaction. This guidance helps decrease the time it takes to train new agents and helps all agents become more productive.

Starting today, Amazon EC2 High Memory instances with 3TiB (u-3tb1.56xlarge) of memory are now available in the AWS GovCloud (US-West) Region and instances with 9TiB (u-9tb1.112xlarge) of memory are now available in the AWS GovCloud (US-East) Region. Customers can start using these new High Memory instances with On Demand and Savings Plan purchase options.

Amazon Elastic Kubernetes Service (EKS) announces domainless Group Managed Service Account (gMSA) support for Windows containers. This helps customers to easily authenticate applications hosted on Amazon EKS with Microsoft Active Directory (AD) using a portable user identity and a plug-in mechanism to retrieve the gMSA credentials for their Windows containers. Now, customers can run containers that require AD authentication without joining the EKS nodes to the domain, even in case of autoscaling events.

We are pleased to announce that as of today, new Cost Explorer users will automatically receive the benefit of Cost Anomaly Detection. Cost Anomaly Detection uses machine learning to continuously monitor, detect, and alert customers of unexpected cost increases. The default configuration allows new Cost Explorer users to quickly improve cost controls with zero effort.

AWS IoT Core, a cloud service that connects billions of Internet of Things (IoT) devices and routes trillions of messages to AWS services, announce a deeper integration with Amazon Sidewalk. With AWS IoT Core for Amazon Sidewalk, customers can now easily provision, onboard, and monitor their Amazon Sidewalk devices. 

With lawsuits proliferating against AI companies which develop tools which use other peoples’ data for learning and researching purposes, I’ve been to see my lawyer to see what’s in it for me, Ed confides to his diary. Among other lawsuits, Getty Images is suing Stability AI for using its images to train its tool and …

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What drives the cost of a circuit board? Which factors impact sustainability?

The post NCAB – Maximising the best and most sustainable PCB for production appeared first on Electronics Weekly .

There was  poor wretched Zuck thinking the NBT was the Metaverse – and splurging $35 billion on it – when it turns out the NBT is not the Metaverse but the lowly chatbot – that bane of all our lives when we call the bank, the insurance company or the surgery. Make no mistake about …

The post Another NBT appeared first on Electronics Weekly .

Nexperia is shipping  80V and 100V application-specific MOSFETs (ASFETs) for hotswap with enhanced safe operating area (SOA) in an 8×8 mm LFPAK88 package. These ASFETs are  optimized for demanding hotswap and soft-start applications and are qualified to 175°C for use in advanced telecom and computing equipment. Nexperia’s PSMN2R3-100SSE (100 V, 2.3 mΩ N-channel ASFET) is the …

The post ASFETs for hot-swap and soft-start appeared first on Electronics Weekly .

The U.S. National Reconnaissance Office (NRO), which is responsible for space-based intelligence, has awarded six study contracts around commercial hyperspectral imagery. The six companies receiving awards are BlackSky Technology, HyperSat, Orbital Sidekick, Pixxel, Planet and Xplore. Capabilities The contracts, say the NRO, focus on “increasing knowledge and understanding of current and expected hyperspectral imagery availability, …

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