AWS Firewall Manager now supports AWS WAF Bot Control for Targeted Bots, AWS WAF Fraud Control – Account Takeover Prevention, AWS WAF Rules action overrides for managed rule groups, centralized AWS WAF logging directly to S3 buckets and new logging filters, and AWS WAF Captcha Configuration, Challenge configuration, and Token Domains.

Amazon Connect now supports the ability to concurrently offer agents contacts across multiple channels, including voice, chat, and tasks. Now contact center managers can configure an agent’s routing profile to receive contacts from multiple channels at the same time. For example, an agent currently handling a chat could be offered a voice call from a high-priority queue when other agents aren’t available. Contact center managers can also choose which channels cannot be interrupted. For example, they can allow chats to be interrupted by a phone call, but then prevent offering any further contacts until the agent completes that phone call.

Amazon SageMaker Inference Recommender (IR) helps customers select the best instance type and configuration (such as instance count, container parameters, and model optimizations) for deploying their ML models on SageMaker. Today, we are announcing deeper integration with Amazon CloudWatch for logs and metrics, python SDK support for running IR jobs, enabling customers to run IR jobs within a VPC subnet of their choice, support for running load tests on existing endpoint via a new API, and several usability improvements for easily getting started with IR.

AWS is pleased to announce an update to the AWS Well-Architected Framework, which will provide customers and partners with more prescriptive guidance on building and operating in the cloud, and enable them to stay up-to-date on the latest architectural best practices in a constantly evolving technological landscape.

Today, AWS announces media metrics for AWS Elemental MediaConvert, increasing the information available for transcoding events and associated media assets. Now you can view and act on a broader set of data both during and after transcoding jobs complete. You can use the information available through media metrics to build dashboards with Amazon CloudWatch and to programmatically integrate actions into your workflows via Amazon EventBridge.  

AWS AppSync is a managed service for building scalable APIs that connect applications to data and events. Developers can now use the new AppSync EventBridge data source target in their AppSync API to easily publish events generated from their applications, such as shopping cart actions, to subscribers of an event bus powered by Amazon EventBridge. 

Amazon AppFlow announces the release of 6 new data connectors for Software-as-a-Service (SaaS) applications. The new connectors enable you to transfer your data from Aftership, BambooHR, Freshsales, Google Sheets, Kustomer, and Pipedrive, providing connectivity to CRM, HR, and shipment tracking applications. The Amazon AppFlow integrations make it easier for you to access your data, gain actionable insights, and streamlines analysis and reporting.

AWS Firewall Manager is now available in the Europe (Zurich), Europe (Spain), and Asia Pacific (Hyderabad) Regions, bringing AWS Firewall Manager to a total of 28 AWS commercial regions, two GovCloud regions, and all Amazon CloudFront edge locations.

AWS Lambda now supports setting Maximum Concurrency to the Amazon SQS event source in the AWS GovCloud (US) Regions, which allows customers to control the maximum concurrent invokes by the Amazon SQS event source. When multiple Amazon SQS event sources are configured to a function, customers can control the maximum concurrent invokes of an individual SQS event source.

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