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Amazon RDS Performance Insights provides an enhanced console experience

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Amazon RDS (Relational Database Service) Performance Insights now provides an enhanced console experience to view performance monitoring metrics for Amazon RDS databases. It consolidates information from Amazon CloudWatch and Amazon RDS Performance Insights to provide a comprehensive view of your database’s health. This removes the need for you to gather data from multiple sources and speeds up the diagnosis of database performance issues.

AWS KMS HSMs upgraded to FIPS 140-2 Security Level 3

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AWS Key Management Service (KMS) announced today that the hardware security modules (HSMs) used in the service were awarded Federal Information Processing Standards (FIPS) 140-2 Security Level 3 certification from the U.S. National Institute of Standards and Technology (NIST). The FIPS 140 program validates areas related to the secure design and implementation of a cryptographic module, including the correctness of cryptographic algorithm implementations and tamper resistance/response. AWS KMS HSMs have been certified under FIPS 140-2 overall Security Level 2 continuously since 2017. This new certification gives customers assurance that all cryptographic operations involving their keys in AWS KMS happen within an HSM certified at FIPS 140-2 Security Level 3.

AWS Amplify announces Authenticator UI Library for Swift and Android

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Today, AWS Amplify is announcing Authenticator UI component for Swift and Android. Developers can now use the Authenticator UI component to build end to end login/registration workflows for their Amplify powered Swift and Android projects in minutes. Moreover, the Authenticator UI component sets up the sign in and sign up workflows based on the existing auth configuration right out of the box. This UI component is built entirely using native SwiftUI and Android Jetpack Compose components, so developers can provide a user experience tailored to the Swift and Android platforms that their users feel most comfortable with.

Amazon Connect Contact Lens launches theme detection

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Amazon Connect Contact Lens now provides a machine learning powered capability for businesses to help identify top contact drivers by grouping customer conversations into themes. This complements Contact Lens’ existing automated contact categorization capabilities that businesses have been using to label contacts for tracking known issues across their contact centers. With theme detection, businesses can discover previously unknown or emerging contact themes from thousands of customer interactions. Businesses can also spot common reasons for customer outreach (e.g. “cancel reservation”, “delayed order”, etc.). They can then take appropriate actions to improve customer experience by expediting issue resolution, and improving IVR options, knowledge base articles, and agent training.

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