Amazon Connect now offers quick responses for chats making it easy for agents to use pre-written responses to resolve customer issues with greater speed and accuracy. Managers can create quick responses in the Amazon Connect admin website for agents to use while responding to chats.

Today, AWS announces support for Virtual Private Cloud (VPC) within Amazon CodeCatalyst. This launch allows you to connect to a VPC from CodeCatalyst Workflows, extending the number of developer scenarios supported by CodeCatalyst.

Amazon QuickSight now supports access management by assigning groups to Admin, Author and Reader roles programmatically for IAM Identity Center and Active Directory enabled QuickSight accounts.

Today, AWS announces support for single sign-on (SSO) in Amazon CodeCatalyst, enabling customers to access CodeCatalyst with their workforce identities configured in IAM Identity Center. You can use an IAM Identity Center instance that is part of your AWS Organization or AWS account . Once the IAM Identity Center instance is associated with the Amazon CodeCatalyst space, directory groups can be assigned access.

Today, AWS launches an account instance of IAM Identity Center that gives customers a quick path to evaluate supported AWS managed applications, such as Amazon CodeCatalyst. It allows customers to use the secure authentication model of IAM Identity Center but limited to a single AWS account and only with supported AWS managed applications. This includes new and updated APIs to manage IAM Identity Center instances.

Today, Amazon Pinpoint launched registration capabilities for developers who build SaaS applications. This helps developers include the phone number request and registration processes into their own applications. SaaS application customers want their own phone numbers to send and receive SMS messages from. They view SMS phone numbers as an extension of their brand and strive for a consistent end-user experience where they send and receive messages from the same phone numbers and sender IDs each time. 

Today, AWS announced the launch of a new feature of Amazon VPC IP Address Manager (IPAM) that automates VPC subnet IP address management workflows. Now you can simplify IP address management for AWS workloads further by automating workflows for both, VPCs and VPC subnets.

Today, AWS announced the launch of a new IPAM feature called Bring-Your-Own-ASN (BYOASN) that lets you bring your own Autonomous System Number (ASN) to AWS, and use it to advertise your IP addresses from AWS. If your applications are using trusted IP addresses and ASNs that your partners or customers have allow listed in their network, you can now run these applications in AWS without requiring your partners or customers to change their allow lists. 

You can now use Amazon EMR Studio to develop and run interactive queries on Amazon Athena. This makes it possible for you to use EMR Studio for SQL analytics on Athena from the same interface that you use for your Spark, Scala, and other workloads.

Starting today, Amazon Athena uses cost-based optimizer (CBO) to enhance query performance based on table and column statistics, collected by AWS Glue Data Catalog . With CBO, Athena analyzes and selects query plan optimizations, such as reordering joins or moving aggregations to earlier in the plan, that improve performance without requiring changes in your SQL code.