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ROSA with hosted control planes (HCP) is generally available

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The Red Hat OpenShift Service on AWS (ROSA) with hosted control planes (HCP) deployment model is generally available. Under the classic ROSA deployment model, AWS infrastructure required to run the ROSA control plane is hosted on your AWS account. Now, you can create ROSA clusters with the control plane hosted and managed on a service account. Like ROSA classic, ROSA with HCP clusters incur on-demand service fees per worker node vCPU. Additionally, ROSA with HCP clusters incur an on-demand service fee per cluster hour. For service fee discounts, you can optionally purchase upfront ROSA with HCP contracts from the ROSA console.

AWS Config now supports 22 new resource types

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AWS Config is adding support for 22 more resource types in the following services: AWS App Mesh, Amazon AppStream 2.0, Amazon Connect, Amazon Elastic Compute Cloud (Amazon EC2), Amazon Elastic Container Service (Amazon ECS), AWS Identity and Access Management (AWS IAM), AWS IoT, AWS Key Management Service (AWS KMS), AWS IoT TwinMaker, AWS Lambda, Amazon Managed Grafana, Amazon Managed Streaming for Apache Kafka (Amazon MSK), AWS Network Manager, AWS Private Certificate Authority, Amazon Relational Database Service (Amazon RDS), AWS Resource Explorer, and Amazon Route 53 Resolver. 

Amazon Connect outbound campaigns voice dialing API is generally available

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Amazon Connect outbound campaigns now supports high-volume voice outreach via the PutDialRequestBatch API to make it easier to proactively communicate with your customers while optimizing agent productivity for use cases such as appointment reminders, marketing promotions, deliveries, and billing reminders. You can now use your own list management capability to set up the contact strategy (e.g., campaign start and end times, do-not-call times, maximum contact attempts) while programmatically using Amazon Connect’s predictive dialer with machine learning (ML)–powered answering machine detection to help increase live-party connections and not waste agents’ time with unanswered calls. You can also track the outcome of each campaign call using Amazon Connect’s Contact Record . 

Private Access to the AWS Management Console is available in 7 additional AWS Regions

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Today, AWS announces the availability of AWS Management Console Private Access in Asia Pacific (Sydney), Asia Pacific (Seoul), Asia Pacific (Hyderabad), Asia Pacific (Mumbai), Asia Pacific (Tokyo), Europe (London), and Canada (Central) Regions. AWS Management Console Private Access is an advanced security feature that allows customers to define a set of trusted AWS accounts and organizations that can access the AWS Management Console from within their network. For example, with AWS Management Console Private Access, customers can restrict access to personal AWS accounts from the company network.

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