Amazon Connect Contact Lens now supports the ability to transfer, reschedule or end in-progress contacts on the contact details page within the Amazon Connect UI. Today, Amazon Connect Contact Lens enables supervisors to search for and view in-progress and completed contacts across voice, chat and task channels. With this launch, supervisors can perform actions on in-progress contacts using the Amazon Connect UI, enabling them to end stale or inactive contacts in different channels, and reschedule or redistribute tasks across agents.

Amazon DocumentDB is now available in the Asia Pacific (Hong Kong) region adding to the list of available regions where you can use Amazon DocumentDB.

Starting today, Amazon EC2 C6gd instances powered by AWS Graviton2 processors are available in Europe (Zurich) region. These instances are built on the AWS Nitro System, a collection of AWS designed hardware and software innovations that enables the delivery of efficient, flexible, and secure cloud services with isolated multi-tenancy, private networking, and fast local storage.

Starting today, the interactive EC2 Serial Console is now also available in Middle East (Bahrain), Asia Pacific (Jakarta), Africa (Cape Town), Middle East (UAE), Asia Pacific (Hong Kong), Asia Pacific (Hyderabad), Asia Pacific (Osaka), Europe (Milan), Europe (Spain), Europe (Zurich), Asia Pacific (Melbourne) regions. EC2 Serial Console provides a simple and secure way to troubleshoot boot and network connectivity issues by establishing a connection to the serial port of an instance. It provides a one-click, text-based access to an instances’ serial port as though a monitor and keyboard were attached to it. This access can be used for interactive troubleshooting.

Amazon Redshift now adds support for role-based access control in workload management (WLM). With this support, when your Amazon Redshift users run queries in the database, their queries are routed to the query queue that is associated with their user role. 

AWS announces the general availability of Amazon Elastic Compute Cloud (Amazon EC2) R7g and M7g instances in Europe (Stockhom). These instances are powered by AWS Graviton3 processors that provide up to 25% better compute performance compared to AWS Graviton2 processors, and built on top of the the AWS Nitro System, a collection of AWS designed innovations that deliver efficient, flexible, and secure cloud services with isolated multi-tenancy, private networking, and fast local storage.

As usual, the telecom industry is the sluggard that is delaying tech progress and it is obvious that the networks are becoming congested, Ed confides to his diary For a …

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Schadenfreude is a pleasant indulgence and what could be more agreeable than to hear that 69,795 out of 73,257 NFT collections are worth nothing? That means that 95% of those …

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The UK Space Conference 2023 – involving governments, industry, and academia – is being held 21-23 November in Belfast, taking the theme of ‘Space For Our Future’. The venue for …

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