Amazon Connect now provides a pre-built queue performance dashboard that helps contact center managers analyze, track, and improve contact center performance. This dashboard enables managers to view and compare real-time and historical aggregated queue performance using custom-defined time periods (e.g., week over week), a summary chart, and a time series graph. Managers can uncover trends and patterns at a glance across key metrics including service level, contacts handled, and average handle time to track and improve queue performance. For example, you can see when the current week service levels are lower than the prior week and determine if this is correlated with an increase in contacts handled or average handle time to determine and implement corrective actions.

Amazon Redshift now supports Canonical Name (CNAME) or custom domain name, an easy-to-read Domain Name System (DNS) record that routes SQL client connections to either the endpoint of your Amazon Redshift cluster or Amazon Redshift Serverless workgroup. With CNAME, you don’t need to expose your Redshift endpoint in the database connection, which enhances your security and it’s easier to recall and use. 

AWS CloudFormation launches a new parameter for the CreateChangeSet API called ImportExistingResources that streamlines the process of importing resources into stacks. When you deploy ChangeSets with the ImportExistingResources parameter, CloudFormation automatically imports the resources in your template that already exist in your AWS account. CloudFormation uses the custom names of resources in your template to determine their existence. With this launch, you can reduce the manual effort of import operations and avoid deployment failures because of naming conflicts.

There’s Lockheed Martin demonstrating its space-based 5G Satellite Base Station, Siemens buying Insight EDA, a mems-based loudspeaker that uses ultrasonics to reproduce bass notes, Imec’s on-line tool that quantifies the environmental impact of IC manufacturing, and unwelcome news of redundancies at Imagination Technologies…  

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In 2001, the industry  analyst firm IC Insights said that the industry’s fundamentals had radically changed. “During a 20 year span from 1975 through 1995 there were only two declines …

The post When The IC Industry’s Fundamentals Changed appeared first on Electronics Weekly .

GlobalFoundries is launching a  student loan repayment programme to help current employees and new recruits pay down student loan debt. Under the programme, which is set to begin in early …

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Spire Global, the space services specialist, has released its Constellation Management Platform. A web-based system, it aims to simplify satellite constellation operations through a user-friendly interface. The company, which has …

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A team of UK companies led by Stratospheric Platforms Limited (SPL), a Non Terrestrial Networks telecoms developer, has won a  contract trialling advanced airborne 5G connectivity from a Britten-Norman Islander. …

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Applied Materials is under criminal investigation in the US for breaching export restrictions on selling chip manufacturing equipment to SMIC. Applied  shipped equipment to its Korean subsidiary from where it …

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Leti is to join Japan’s Leading-Edge Semiconductor Technology Centre (LSTC) consisting of Tokyo University, Japan’s Riken Institute, various other Japanese universities and Rapidus, the Japanese startup aiming for a 2nm …

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