Starting today, Amazon Virtual Private Cloud (Amazon VPC) Traffic Mirroring is available in four new regions, including AWS Asia Pacific (Osaka), AWS Europe (Milan), AWS Asia Pacific (Hyderabad), and AWS Africa (Cape Town).

Amazon Connect Contact Lens now provides an API to programmatically search for contacts using filters such as contact attributes (time range, agent, channel, queue, etc.) and keywords within a conversation. Using this API, you can build custom user interfaces that enable managers and agents to search for completed or in progress contacts. For example, if you want to discover insights to help lower average handle time for contacts, you can build custom reporting to identify the longest running contacts. 

Amazon Connect Tasks now makes it easier for you to link and track tasks with associated contacts using related contact ID in Connect flows or from the Connect agent workspace. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. With this new feature, for example, outbound calls made by an agent while resolving a customer follow-up task are now automatically linked providing contact center managers visibility into the agent actions to resolve customer needs. You can now also link tasks with other tasks and contacts using the “Create task” block in Connect flows or the StartTaskContact API by providing the “RelatedContactId” attribute during task creation. 

Amazon EMR Serverless now supports AWS Lake Formation for fine-grained data access control with Apache Spark. This enables you to enforce database, table, column, row and cell-level policies for data stored in Amazon S3 from your EMR Serverless Spark jobs. Policies that you define in Lake Formation take effect when you run Spark applications using EMR Studio, AWS CLI, or job orchestrators such as Amazon Managed Workflows for Apache Airflow and AWS Step Functions.

Amazon CloudFront announces support for 4096-bit RSA TLS certificates (4K certs). Customers can now use 4K certs with their CloudFront distributions to increase the security of HTTPS connection negotiations between viewers and Amazon CloudFront.

In 1846  the first musical instrument to combine a single-reed mouthpiece with a conical brass tube  with a flared end was patented by a Belgian gentleman named Antoine-Joseph Sax. The …

The post Fable: The Man Who Made Jazz appeared first on Electronics Weekly .

After Covid made 2020 “the worst year in tourism history” the latest UNWTO (UN World Tourism Organisation) data shows that international tourism has almost completely recovered with many destinations reaching …

The post Tourism almost at pre-Covid levels appeared first on Electronics Weekly .

Quantum Power Transformation (QPT) has opened its first funding round on Crowdcube with a target of £500,000 and is eligible for EIS. Lead investor is GaN Systems founder Geoff Haynes …

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In its full-year report for 2023, ITSA members remain optimistic, despite a tough year. Markets continue to vary markedly in performance, with sharp declines in the Communications, Data-Processing, and Mass-Transport …

The post Varying markets for connectors, says ITSA appeared first on Electronics Weekly .

A new reference design by Vishay, and available from DigiKey, uses its eFuse resettable fuse with TrenchFET mosfets. It is designed for projects where semiconductor-based resettable fuses replace mechanical relays …

The post DigiKey supports 48V e-mobility development with Vishay’s eFuse reference design appeared first on Electronics Weekly .