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Introducing AWS CodeConnections, formerly known as AWS CodeStar Connections

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AWS is renaming AWS CodeStar Connections to AWS CodeConnections. The name change is effective in the APIs, CLI, SDK, and documentation. The AWS Management Console will create connection resources referencing CodeStar Connections till May 1, 2024, and after that it will generate connection resources referencing CodeConnections, to give you time to make changes in your IAM policies to use the new resource names. Your existing connections that reference AWS CodeStar Connections will still to continue to work as they did previously. The new APIs, CLI and Console will accept both the old and new connection resource identifiers, and the old APIs, CLI and SDK referencing CodeStar Connections will not be available after April 2025.  

Amazon Connect forecasting, capacity planning, and scheduling are now generally available in four additional AWS regions

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Amazon Connect forecasting, capacity planning, and scheduling are now generally available in Europe (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Tokyo), and Asia Pacific (Seoul) AWS regions. These capabilities help you predict, allocate, and verify that the right number of agents are scheduled at the right time to meet your operational goals. Machine learning (ML)–powered capabilities allow you to predict contact volume and arrival rates, convert these forecasts into projected staffing needs, and generate shifts for agents. With forecasting, capacity planning, and scheduling, you can optimize your contact center operations, meet service goals, and improve agent and customer satisfaction.

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