Amazon Detective now enables you to interactively examine your Amazon Virtual Private Cloud (VPC) network flows. This new capability enables you to answer questions such as “what port or network service was in use at that time?”, “were any large data transfers involved?”, “was the traffic allowed by my Security Groups?”. These details help security analysts investigate Amazon GuardDuty findings, examine unexpected network behavior, and identify other AWS resources that might be affected by a potential security issue.

You can now adapt Amazon Polly’s Text-to-Speech (TTS) voices to the context of your customer conversation. For example, the TTS voice Matthew can be adapted to be more relatable for a welcome prompt and take on a formal persona when informing customers of their bank balance. These speaking styles allow businesses to design more engaging and relatable interactions. The Conversational and Newscaster speaking styles are currently available with the Joanna and Matthew voices.  

Additional geolocation headers are now available in Amazon CloudFront for use in new cache and origin request policies.

You can now configure CloudFront to add additional geolocation headers that provide more granularity in your caching and origin request policies. Previously, you could configure Amazon CloudFront to provide the viewer’s country code in a request header that CloudFront sends to your origin. The new headers give you more granular control of cache behavior and your origin access to the viewer’s country name, region, city, postal code, latitude, and longitude, all based on the viewer’s IP address.

Contact Lens for Amazon Connect is a set of machine learning-based analytics capabilities for Amazon Connect. With Contact Lens, contact centers now have the ability to easily access call transcripts, understand customer sentiment and conversation characteristics (such as non-talk time and interruptions), identify customer issues/call drivers, and monitor compliance with company guidelines. Getting started with Contact Lens requires no technical expertise. In just a few clicks , Contact Lens can automatically begin analyzing your calls and help you get insights into the brand perception and customer satisfaction of your organization. 

Amazon Lightsail now provides you with the ability to create and manage content delivery network (CDN) distributions, making it quick and easy to accelerate the delivery of your website’s content to your global audience. This native service, called Lightsail CDN, is backed by Amazon CloudFront, Amazon Web Services’ CDN platform that uses a global network of servers in over 200 locations across 42 countries to store and deliver your content throughout the world. Lightsail CDN distributions can be created and configured with just a few clicks for a low, predictable monthly price, and you can get started for free. 

Amazon Elastic File System (Amazon EFS) now supports up to 500 MB/s of per-client throughput, a 100% increase from the previous limit of 250 MB/s. Total throughput for an EFS file system remains at 10+ GB/s across all NFS clients. 

Amazon FSx for Lustre, which makes it easy and cost effective to launch and run the world’s most popular high-performance file system in AWS, is making it even easier to process data residing in Amazon S3 by enabling your file system’s contents to be updated automatically as data is added to or changed in an S3 bucket.

Starting today, users can experience a new, optimized user interface when they access Amazon WorkDocs from the WorkDocs Android mobile application. This new user interface enhances accessibility, supports easier collaboration, and improves file and folder discoverability.  

The Amazon Elastic File System (EFS) CSI driver is now generally available. The EFS CSI driver makes it simple to configure elastic file storage for both EKS and self-managed Kubernetes clusters running on AWS using standard Kubernetes interfaces. Applications running in Kubernetes can use EFS file systems to share data between pods in a scale-out group, or with other applications running within or outside of Kubernetes. EFS can also help Kubernetes applications be highly available because all data written to EFS is written to multiple AWS Availability zones. If a Kubernetes pod is terminated and relaunched, the CSI driver will reconnect the EFS file system, even if the pod is relaunched in a different AWS Availability Zone. 

Amazon RDS for MySQL has been updated to support release 8.0.20 of the MySQL database. This release includes a number of bug fixes as well as functionality improvements.