We are pleased to announce the release of NICE EnginFrame version 2020.0. NICE EnginFrame is a powerful and easy to use web front-end for accessing technical and scientific applications on-premises and in the cloud.  

AWS IoT SiteWise now supports ingestion of data that is up to 7 days old (extended from 15 mins). Late data may be ingested in to AWS IoT SiteWise using the AWS IoT SiteWise connector (which runs on your edge devices), AWS IoT Core or the BatchPutAssetPropertyValue API directly. This would enable you to transmit any accumulated data to AWS IoT SiteWise when recovering from intermittent connectivity issues. To get the most out of this feature, please upgrade to version 8 (latest) of IoT SiteWise connector that runs on AWS IoT Greengrass. AWS IoT SiteWise automatically calculates (or recalculates) related transforms or metrics on arrival of late data. To learn more, visit the late data ingestion page in the AWS IoT SiteWise user guide.

Starting today, you can now switch the color theme of your Amazon WorkDocs Android application for a darker appearance. With Dark Mode, the appearance of the app is inverted so that instead of black text on a white background, you see white text on a black background. The design reduces the light emitted by your device’s screen while maintaining the minimum color contrast ratios required for readability. Dark mode is not only a user preference and personalization feature but also a supplemental accessibility setting that may improve visibility and reduce eye strain while preserving battery life.

Amazon DocumentDB (with MongoDB compatibility) is now available in the South America (Sao Paulo) region.

AWS Cloud Map now offers Federal Information Processing Standards (FIPS) 140-2 compliant endpoints in the US and Canada commercial Regions to help you protect sensitive information. These endpoints terminate Transport Layer Security (TLS) sessions using a FIPS 140-2 validated cryptographic software module, making it easier for you to use AWS Cloud Map for certain regulated workloads. 

Starting today, you can access additional call attributes in your contact flow to build integrations that can authenticate incoming phone calls more accurately, reduce handle times, and enable greater personalization. Additional call attributes from telephony carriers, such as the geographic location of the voice equipment where the call originated, type of phone devices such as a landline or mobile, the number of network segments the call traversed, and other call origination information can be used to improve fraud detection and determine call treatment. For example, you can route trusted incoming calls to your typical agents while routing phone calls with potential fraud signals through a different contact flow to a specialized agent. You can also send phone calls originating outside the country to call center agents that have multilingual skills.

Today, we are excited to announce additional capabilities with Amazon CodeGuru Reviewer. You can now add tags to associated repositories to better identify, organize, and manage your AWS resources.

Amazon CloudWatch Application Insights today announces the ability to easily add monitoring for Java applications for your enterprise applications. CloudWatch Application Insights is a simple to use capability that with just a few clicks guides customers through setting up monitoring and enhanced observability for enterprise applications running on AWS resources. The new feature monitors metrics emitted by Java along with pertinent application related metrics.

Amazon RDS Performance Insights supports SQL-level metrics on Amazon RDS for PostgreSQL so you can identify high-frequency, long-running, and stuck SQL queries in seconds.  

Amazon S3 Storage Lens delivers organization-wide visibility into your object storage usage and activity trends, and makes actionable recommendations to improve cost-efficiency and apply data protection best practices. S3 Storage Lens is the first cloud storage analytics solution to provide a single view of object storage usage and activity across tens to hundreds of accounts in an AWS organization, with drill-downs to generate insights at the account, bucket, or even prefix level. Drawing from more than 14 years of experience helping customers optimize storage, S3 Storage Lens analyzes organization-wide metrics to deliver contextual recommendations to find ways to reduce your storage costs and apply best practices on data protection.