You can pass variables to the ‘Set hold flow’ block, ‘Set whisper flow’ block, and ‘Set customer queue flow’ block to programmatically adapt and personalize your customer experience. Historically, businesses built branching logic into their flows to set a customer specific hold, whisper, or queue flow. Now, contact-center administrators can design flows that configure the customer experience in real-time based on the attributes returned from an AWS Lambda function or the input entered by your end-customer, reducing the number of blocks by 40%+. For example, after checking the customer’s language preference, a business could transfer a customer to a queue that relays a personalized message in their preferred language when on hold. 

You can now use AWS Systems Manager through AWS PrivateLink in the AWS GovCloud (US) Regions. AWS PrivateLink allows you to privately access services hosted on AWS in a highly available and scalable manner, without using public IPs and without requiring the traffic to traverse the internet. AWS Systems Manager APIs are now available to use inside your VPC through AWS PrivateLink in the AWS GovCloud (US) Regions. 

Today, Amazon AppStream 2.0 adds support for native application mode in the AppStream 2.0 client for Windows . Native application mode for streaming provides a familiar experience for AppStream 2.0 users by letting them interact with their remote streaming applications in the same way as they interact with locally installed applications. In addition, users can switch seamlessly between locally installed applications and remote applications that are streamed through AppStream 2.0.

Amazon Elastic Kubernetes Service (Amazon EKS) is now available in the AWS China (Ningxia) Region, operated by NWCD and the AWS China (Beijing) Region, operated by Sinnet. 

AWS X-Ray is now available in AWS GovCloud (US) Regions. AWS X-Ray is a distributed tracing service that helps developers analyze and debug distributed applications, such as those built using microservices architecture.

The AWS Deep Learning Containers are available today with the latest framework versions of Tensorflow (1.15.2, 2.0.1, & 2.1.0), PyTorch 1.4.0, and MXNet 1.6.0. Also included on the MXNet Deep Learning Containers are GluonNLP and Horovod. You can launch the new versions of Deep Learning Container on Amazon Sagemaker, Amazon Elastic Kubernetes Service (Amazon EKS), self-managed Kubernetes on Amazon EC2, and Amazon Elastic Container Service (Amazon ECS). For a complete list of frameworks and versions supported by the AWS Deep Learning Containers, see release notes.

Amazon Forecast is a fully managed service that uses machine learning (ML) to generate accurate forecasts, without requiring any prior ML experience. Amazon Forecast is applicable in a wide variety of use cases, including energy demand forecasting, workforce and resource planning, cloud infrastructure usage forecasting, inventory planning, product demand forecasting, and financial planning.

This Quick Start deploys Nubeva Transport Layer Security (TLS) Decrypt on the Amazon Web Services (AWS) Cloud in about 10 minutes. 

Amazon Lightsail now supports resource monitoring, alarming and notifications. With this launch, you can can set up thresholds for each of the monitored metrics for Amazon Lightsail instances, load balancers and databases, and be alerted if the thresholds are exceeded via email and SMS notifications.

Starting today, you can bring your own IP addresses (BYOIP) to AWS Global Accelerator to advertise public /24 IP address ranges that you own from edge of the AWS global network. BYOIP enables you to front your applications in Global Accelerator with your own IP addresses, including addresses that are whitelisted in client applications, without making any client-facing changes. This allows you to move all or part of your critical and latency-sensitive applications that use hard-coded IP addresses to AWS, with high availability and performance. This also allows you to use your own IP addresses, registered in specific countries, with AWS workloads that are hosted globally, to satisfy regulatory or compliance requirements. Traffic destined to these IP addresses will be intelligently routed to the optimal endpoint by Global Accelerator over the AWS global network. Global Accelerator fails over traffic to the next available endpoint in less than 30 seconds in response to changes in application health or configuration.