Amazon Connect CTR (contact trace records) stream now includes disconnect reason for Voice calls & Tasks. This will indicate whether an agent or customer disconnected the call, or whether a telecom or network issue caused a call to disconnect, or if a task was completed by an agent or flow.  

AWS Training and Certification is excited to launch the Solutions Training for Partners: Sales Best Practices digital training series. These 30-minute fundamental courses are designed to introduce AWS Partners to cloud concepts and relevant AWS solutions for services that customers leverage most to innovate and transform their business.

Starting today, the latest generation of burstable, general purpose Amazon EC2 T4g instances are now available in Asia Pacific (Seoul) region. These instances are powered by Arm-based AWS Graviton2 processors and deliver up to 40% better price performance over T3 instances. The T4g instances provide a baseline level of CPU performance with the ability to burst CPU usage at any time for as long as required. They offer a balance of compute, memory, and network resources for a broad spectrum of general purpose workloads, including large scale micro-services, caching servers, search engine indexing, e-commerce platforms, small and medium databases, virtual desktops, and business-critical applications.

CloudWatch Synthetics now supports monitoring canary events with Amazon EventBridge. This allows you to send notifications to teams, capture canary event information, and take corrective action in response to a canary state change or the completion of a canary run.

AI-Powered Inventory Management is an AWS Solutions Consulting Offer delivered via a consulting engagement from Intellify, an AWS Machine Learning Competency Partner. AI-Powered Inventory Management helps improve inventory health by automating inventory forecasting to take the time and guesswork out of inventory management. Customers that request this consulting offer will participate in an engagement that delivers data integration, machine learning modelling, solution deployment, and support.

AWS CloudFormation StackSets extends the functionality of stacks by enabling you to create, update, or delete stacks across multiple accounts and regions with a single operation. Last year, we introduced StackSets integration with AWS Organizations , allowing you to define a central template that can be applied across AWS accounts, reducing the need for you to set up permissions, networking needs, and infrastructure for each new account, and allowing you to easily apply changes across your organization. We are now announcing the ability to delegate an AWS member account in your organization as an administrator to create and manage stack sets for your entire organization. Delegated administration removes the need for you to access the management account for stack sets administration on behalf of the organization. Using this feature enables you to adopt an AWS security best-practice, which recommends that you delegate responsibilities outside of the management account where possible.

Amazon SageMaker Studio is the first fully integrated development environment (IDE) for machine learning (ML). SageMaker Studio provides a single, web-based visual interface where you can perform all ML development steps required to prepare, build, train and tune, deploy and manage models.

Amazon RDS adds new events reporting the cause of an Amazon RDS Multi-AZ automated database failover so that you can detect and respond to your outage faster. You can view these failover reasons in the event log.  

AWS Config now supports the ability to use an AWS Key Management Service (KMS) key or alias Amazon Resource Name (ARN) that you provide, to encrypt the data delivered to your Amazon Simple Storage Service (S3) bucket. By default, AWS Config delivers configuration history and snapshot files to your S3 bucket and encrypts the data at rest using S3 AES-256 server-side encryption, SSE-S3. With this release, if you provide AWS Config with your KMS key or alias ARN, AWS Config will use that KMS key instead of using AES-256 encryption.

AWS Training and Certification is excited to announce the availability of three updated digital courses for AWS Partners.