AWS Systems Manager Quick Setup now integrates with AWS Organizations to allow you to easily enable visibility and control of your instances across AWS accounts and Regions. Now, with just a few clicks, you can enable operations best practices across your organization, such as patch compliance scanning and instance inventory collection.

Amazon SageMaker Ground Truth is a fully managed data labeling service that makes it easy to build highly accurate training datasets for machine learning. Amazon Augmented AI (Amazon A2I) makes it easy to build the workflows required for human review of ML predictions. Amazon A2I brings human review to all developers, removing the undifferentiated heavy lifting associated with building human review systems or managing large numbers of human reviewers. 

You can now add tags to your Amazon Virtual Private Cloud (VPC) resources while creating the resource. These resources are VPCs, Subnets, Network Interfaces, Security Groups, Network ACLs, Route Tables, Internet Gateways, Egress-only Internet Gateways, DHCP Option Sets and VPC Peering Connections.  

Scale-Out Computing on AWS is an AWS Solutions Implementation that provides customers with a production-ready reference implementation for deploying an AWS environment to start and manage scale-out workloads. This implementation features a large selection of compute resources, budget and cost management integration within AWS, automation tools, and an example user interface.

Now, AWS Identity and Access Management (IAM) allows IAM users to have longer access to their AWS resources when they Switch Roles in the AWS Management Console. 

Amazon Detective now enables you to interactively examine your Amazon Virtual Private Cloud (VPC) network flows. This new capability enables you to answer questions such as “what port or network service was in use at that time?”, “were any large data transfers involved?”, “was the traffic allowed by my Security Groups?”. These details help security analysts investigate Amazon GuardDuty findings, examine unexpected network behavior, and identify other AWS resources that might be affected by a potential security issue.

You can now adapt Amazon Polly’s Text-to-Speech (TTS) voices to the context of your customer conversation. For example, the TTS voice Matthew can be adapted to be more relatable for a welcome prompt and take on a formal persona when informing customers of their bank balance. These speaking styles allow businesses to design more engaging and relatable interactions. The Conversational and Newscaster speaking styles are currently available with the Joanna and Matthew voices.  

Additional geolocation headers are now available in Amazon CloudFront for use in new cache and origin request policies.

You can now configure CloudFront to add additional geolocation headers that provide more granularity in your caching and origin request policies. Previously, you could configure Amazon CloudFront to provide the viewer’s country code in a request header that CloudFront sends to your origin. The new headers give you more granular control of cache behavior and your origin access to the viewer’s country name, region, city, postal code, latitude, and longitude, all based on the viewer’s IP address.

Contact Lens for Amazon Connect is a set of machine learning-based analytics capabilities for Amazon Connect. With Contact Lens, contact centers now have the ability to easily access call transcripts, understand customer sentiment and conversation characteristics (such as non-talk time and interruptions), identify customer issues/call drivers, and monitor compliance with company guidelines. Getting started with Contact Lens requires no technical expertise. In just a few clicks , Contact Lens can automatically begin analyzing your calls and help you get insights into the brand perception and customer satisfaction of your organization. 

Amazon Lightsail now provides you with the ability to create and manage content delivery network (CDN) distributions, making it quick and easy to accelerate the delivery of your website’s content to your global audience. This native service, called Lightsail CDN, is backed by Amazon CloudFront, Amazon Web Services’ CDN platform that uses a global network of servers in over 200 locations across 42 countries to store and deliver your content throughout the world. Lightsail CDN distributions can be created and configured with just a few clicks for a low, predictable monthly price, and you can get started for free.