The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce v5.9 now supports automatically adding transcripts and insights from Contact Lens for Amazon Connect to customer records and cases in Salesforce Service Cloud. Amazon Connect customers have enjoyed being able to gain valuable insights from their call recordings such as customer sentiment, agent sentiment, sentiment change, key phrase detection, categorization tagging, and more simply by enabling Contact Lens in their contact flows. With the v5.9 release of the Amazon Connect CTI adapter for Salesforce, Connect users can now deliver those same insights, including the full call transcript, directly to the end-customer’s record or case history in Salesforce. There are no technical skills required, users of the CTI adapter simply make the configuration choice to enable this feature and a transcript and insights will be delivered to the customer’s Salesforce environment every time a call is completed and the recording is analyzed by Contact Lens.

Amazon Corretto11 on ARM32 for Linux Platforms and x86 (32-bit) on Windows are now Generally Available. With our ARM32 build, you can run Corretto 11 on Linux distributions on 32bit ARMv7 hardware. Our x86 on Windows build will run on the same supported versions of Windows and will allow usage of 32-bit libraries. These are full-featured, fully supported JDK11 builds. You can report any issues on our GitHub repo at https://github.com/corretto.

Customers can now join Amazon Chime meetings on Echo Show 8. We recommend customers simply link their calendar using the Alexa app. Once linked, customers can say, “Alexa, join the Amazon Chime meeting” or “Alexa, join the meeting” at the time of the meeting to enjoy the meeting experience on their Echo Show 8. If customers do not wish to link their calendars, they can also speak the Amazon Chime meeting ID at the time of the meeting to join the meeting.  

Starting today, Echo Show 8 customers can use Alexa to join Zoom meetings on a dedicated device, by simply saying “Alexa, join my Zoom meeting.” No setup is required. Alexa will ask for the meeting ID and Passcode. You can also join a meeting more seamlessly by linking your Microsoft, Google, or Apple calendar account via the Alexa app . After saying “Join my Zoom meeting” Alexa will confirm the meeting title if details are included in the invite and then join the meeting. Alexa won’t ask for additional information.

Starting today, Amazon EC2 C6gn instances powered by Arm-based AWS Graviton2 processors and featuring up to 100 Gbps network bandwidth are generally available. Amazon EC2 C6gn instances deliver up to 40% better price-performance over C5n instances for applications requiring high network bandwidth such as high performance computing (HPC), network appliances, data lakes and data analytics.

AWS CloudFormation has expanded the availability of StackSets to Africa (Cape Town), EU (Milan), and Middle East (Bahrain). StackSets is a CloudFormation feature that allows you to centrally manage deployment of cloud resources to multiple AWS accounts and Regions in a single operation. StackSets is also integrated with AWS Organizations so you can take advantage of automatic deployments whenever an account enters an organization. 

Distributed Load Testing on AWS helps you easily simulate thousands of users connecting to your application so that you can better understand your application performance under load. The solution launches and configures containers on AWS Fargate to generate a specified number of transactions per second without having to provision servers.

AWS Lambda functions that are triggered from an Amazon Managed Streaming for Apache Kafka (Amazon MSK) topic can now access to usernames and passwords secured by AWS Secrets Manager using SASL/SCRAM (Simple Authentication and Security Layer/Salted Challenge Response Authentication Mechanism).  

AWS Glue DataBrew today announced integration of third-party data sets available via AWS Data Exchange directly in the AWS Glue DataBrew console. Customers who use AWS Data Exchange to acquire third-party data can now easily view their entitled third-party data in the AWS Glue DataBrew console and then, visually explore , combine, clean and transform the data to make it ready for analysis. Similarly, these customers can easily export their entitled third-party data sets directly from the AWS Data Exchange console as an AWS Glue DataBrew dataset and start visually transforming the data.  

Data providers using the AWS Data Exchange console can now see filtered views of their products and owned data sets. Providers now have the ability to filter their products in the console by name, short description, publishing status, and subscriber visibility. They can also filter their owned data sets by name, data set ID, and data set ARN. This filtering capability is additionally surfaced in the process of adding data sets to new or existing products. For providers with many data sets and products, these console features facilitate faster product creation and management.