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Taiwan’s Industrial Technology Research Institute (ITRI) and the UK’s National Physical Laboratory (NPL) are to co-operate on R&D, personnel exchanges and co-development of emerging technologies in semiconductor measurement standards. The …
The post ITRI and NPL to co-operate on R&D, personnel exchanges and standards appeared first on Electronics Weekly .
EnSilica and Codasip have announced a strategic partnership to bring CHERI cybersecurity to automotive, critical national infrastructure, defence and aerospace applications EnSilica, the ASIC specialist, and Codasip, a provider of …
The post EnSilica and Codasip hook up on CHERI appeared first on Electronics Weekly .
Morse Micro, the Australian Wi-Fi HaLow silicon specialist, has closed its Series C funding round, raising $59 million. The round was led by MegaChips with participation from National Reconstruction Fund …
The post Morse Micro raises $59m appeared first on Electronics Weekly .
By admin
Amazon Connect now offers new enhanced analytics in the drag-and-drop flow designer that help you make data-driven decisions when building and optimizing your flows. Amazon Connect flows allow you to create end-to-end self-service and automated customer experiences such as interactive voice response (IVR), step-by-step guides, and back office processes and tasks. With this launch, you can now view aggregate metrics on how customers move through each step in the flow including where they run into errors or abandon the experience. For example, you can see how many conversational AI interactions result in transfers to agent queues or when customers end up in the wrong queue because an error in the flow configuration. These new capabilities help you identify behavioral patterns and evaluate root causes, allowing you to deliver better outcomes for customers.
This new capability is included with Amazon Connect (with unlimited AI) pricing . To learn more about this feature, see the Amazon Connect Administrator Guide . This feature is available in all AWS regions that offers Amazon Connect. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website .
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Amazon Connect Contact Lens now provides sensitive data redaction from voice and chat conversational analytics in French (France, Canada), Portuguese (Portugal, Brazil), Italian, German, and Spanish (Spain). Automatic redaction of sensitive data redaction helps you protect your customer’s privacy by removing personally identifiable information (PII), financial account numbers and PINs, and Internet access details (URLs, usernames, passwords) from conversation transcripts and audio files. You can choose to redact selected or all sensitive data entities, and whether they are replaced with a generic placeholder (e.g., [PII]) or an entity-specific placeholder (e.g., [NAME]) to indicate the type of information redacted.
Amazon Connect is an AI-powered application that provides one seamless experience for your contact center customers and users. Contact Lens provides conversational analytics that enable you to monitor, measure, and continuously improve contact quality and agent performance for a better overall customer experience.
Sensitive data redaction is available in all AWS Regions where Amazon Connect is available. For more information, refer to the following list of resources:
It’s a long time since there was any significant innovation in the PC and disaggregation seems to be the way it will go, Ed confides to his diary. Display will …
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The post High-performance LED and optoelectronic components from Everlight – trusted by engineers worldwide appeared first on Electronics Weekly .
The Science Museum unveils a reworking of its Space gallery, with new exhibits and a new location in the historic Kensington location. Get a flavour of what is certainly a worthwhile visit for anyone remotely interested in Space.
The post Picture of the Day: New Space gallery at Science Museum appeared first on Electronics Weekly .
By Steve Bush
Raspberry Pi has introduced a board which squeezes a 2230 M.2 PCI Express card slot alongside the fan in a Raspberry Pi 5 case – as well as the Raspberry …
The post Squeeze an M.2 SSD inside the Raspberry Pi 5 case appeared first on Electronics Weekly .
By Steve Bush
Parker has introduced a thermal gel for rugged vertically-oriented applications. This single-component material “passed automotive vertical slump testing”, according to the company. “The fully cured product performs reliably in vertical …
The post Thermal gel for long-term vertical joint use appeared first on Electronics Weekly .