Amazon Connect Cases now enables agents to easily associate a case with a queue or an individual agent for resolution. Agents can view and filter cases assigned to their queue and managers can directly assign cases to individual agents. Case assignment helps companies’ service and support teams work more efficiently and reduce time to resolve customer questions and issues by clearly tracking case activities and resolution ownership.

AWS WAF now supports URI path as an aggregation key for rate-based rules, providing customers with enhanced control and simplicity in managing request rates for URI paths. With this feature, customers can track request rates for any URI path and apply rule actions based on the number of requests received. 

AWS IoT Device Defender Rules Detect now supports a new disconnect duration metric to monitor the duration of disconnect of each device. With this additional metric, you can track how long a device has been disconnected to learn whether it is operating as expected. You can also configure alarms at predefined threshold levels and be alerted in the case of persistent device connectivity issues.

Amazon Redshift ML enables you to create, train, and deploy machine learning (ML) models using familiar SQL commands. With Amazon Redshift ML, you can now leverage Amazon Forecast, a ML-based time-series forecasting service, without having to learn any new tools or having to create pipelines to move your data.

Amazon Connect now supports AWS CloudFormation for routing profile and queue resources, in addition to other resources used to configure a contact center like Connect instances, flows, S3 buckets and lambdas. You can use AWS CloudFormation templates to programmatically deploy Amazon Connect routing profiles and queues in a secure, efficient, and repeatable way, reducing the risk of human error from manual configuration. CloudFormation allows you to track changes over time, apply updates in a controlled and automated manner, and includes version controls so you can easy roll back changes if needed.

AWS Supply Chain is now generally available in Australia (Sydney) and Europe (Ireland) based on increased customer demand in these regions. With this release AWS Supply Chain is now available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Europe (Frankfurt), Australia (Sydney) and Europe (Ireland).

Starting today, you can enable Amazon Route 53 Resolver on AWS Outpost rack, allowing you to resolve Domain Name Server (DNS) queries locally and enhance the availability and performance of applications running on Outposts rack.

A famous Nobel Prize winning physicist once blurted out over lunch: “But where is everyone?” Since his three lunch companions were all eminent physicists they immediately realised that he was talking about extra-terrestrial life. The question they then debated was: If the universe is so big, then the chances of intelligent life in it must …

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The Electronics Weekly team share some fingerposts – their picks of the week, in terms of announcements, developments, product releases, quotes or anything else in the wide world of electronics that caught their eye…

The post What caught your eye this week? (Photonics, Power-over-Ethernet, Recruitment drive) appeared first on Electronics Weekly .

The OECD Employment Outlook 2023 says that unions have four major concerns about AI: 1. The trustworthy use of  the technology including risks relating to privacy, transparency, security and accountability; 2. The skill demands associated with high re- and up-skilling costs for businesses and workers; 3. The physical and mental health risks e.g. through AI-based …

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