We are excited to announce the preview of generative AI-powered call summarization in Amazon Transcribe Call Analytics to boost contact center agent and manager productivity, and improve customer experience. Powered by Amazon Bedrock, generative call summarization delivers a concise summary of a contact center interaction that captures key components such as why the customer called, how the issue was addressed, and what follow-up actions were identified.

Starting today, customers can deploy the Cost and Usage Dashboard powered by Amazon QuickSight directly from AWS Billing and Cost Management console. The Cost and Usage Dashboard is backed by a summary view of the AWS Cost and Usage Report (CUR), and it enables interactive analysis and secure sharing of cost insights with a broader stakeholder group who may not have access to AWS console.

Application Load Balancer (ALB) now supports Mutual TLS enabling you to authenticate clients while establishing TLS encrypted connections.

AWS Config announces the launch of periodic recording to track resource configuration changes more efficiently at scale. This launch extends AWS Config’s existing recording capabilities , which continuously track every change as it occurs. Periodic recording captures the latest configuration changes of your resources once every 24 hours, reducing the number of changes delivered. Both continuous and periodic recording options are priced based on the number of configurations items.

Amazon WorkSpaces Multi-Region Resilience adds cross-region one-way data replication to standby WorkSpaces to help provide improved business continuity for your WorkSpaces users. You can enable data replication for your standby WorkSpaces, and root and user volume data will automatically replicate from your primary WorkSpaces to your standby WorkSpaces.

Starting today, customers can create exports of their billing and cost management data with custom column selections and row filters using a SQL interface. Exports are delivered on a recurring basis to an Amazon S3 bucket for use with business intelligence or data analytics solutions. Customers can use Data Exports with the new Cost and Usage Report (CUR 2.0) table, which contains the same information as the pre-existing Cost and Usage Report, but with two new columns, a queryable nested data structure, and a fixed schema.

Today we are announcing Cost Optimization Hub, a new AWS Billing and Cost Management feature that helps you consolidate and prioritize cost optimization recommendations across your AWS Organizations member accounts and AWS Regions, so that you can get the most out of your AWS spend.

Today, we are excited to announce Amazon Transcribe’s next generation, multi-billion parameter speech foundation model-powered system that expands automatic speech recognition (ASR) to over 100 languages . Amazon Transcribe is a fully managed ASR service that makes it easy for customers to add speech-to-text capabilities to their applications. Our speech foundation model is trained using best-in-class self-supervised algorithms to learn the inherent universal patterns of human speech across languages and accents.

Today, AWS Step Functions announces an optimized integration for Amazon Bedrock, making it easier to integrate generative AI capabilities into Step Functions workflows, accelerating development of generative AI applications. This launch enables you to use Step Functions to orchestrate interactions with foundation models and add in steps for human intervention, without needing to write or maintain integration code. You can leverage Step Functions Workflow Studio to visually develop, inspect, and audit user defined generative AI workflows with ease. 

Starting today, customers can now access their AWS Free Tier usage through the AWS SDK, command line, and 3rd party tools at no cost. Using this API, customers can programmatically track free tier usage against monthly usage limits, which allows customers to understand when their free usage will transition to pay-as-you-go pricing each month. This helps avoid unintended charges by comparing forecasted usage to the free tier limit for each service throughout the month. The AWS Free Tier allows customers to explore more than 100 AWS products by offering free usage each month.