Amazon Connect Cases now allows you to programmatically manage your cases and set up escalation workflows using the rules designer in the Amazon Connect UI. With this launch, you can create rules to automatically create a task, update a case, or send email alerts to a manager whenever a case is created or updated. In addition, you can create rules leveraging Amazon Connect Contact Lens to automatically create a case for post-conversation follow-up, such as when negative customer sentiment or specific key words are detected in a conversation.
Announcing the Auto Query feature for AWS IoT TwinMaker
Today, AWS announces the Auto Query feature in AWS IoT TwinMaker Scene Viewer which automates data query configurations that aid in visualizing IoT data in customers’ 3D scenes.
What caught your eye this week? (O-RAN, BAe Systems, Aalyria Spacetime)
For example, what caught David Manners’ eye was that the first money handed out under the US Chips Act was to a UK company – BAe Systems…
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Fable: The Image Maker
This gentleman invented a process, which he named after himself, by which an image of this gentleman could be captured in 1846 when he was a US Congressman-elect (before going …
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The Countries With The Best Healthcare
Canada is the leading country worldwide for essential healthcare coverage, according to The World Health Organization’s (WHO) World Health Statistics 2023 report. The organization ranked 194 countries based on a …
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Neurophos raises $7.2m
Neurophos, a spinout from Duke University and Metacept, has raised a $7.2 million seed round to pursue metamaterials and optical AI inference chips. The company has been funded in a …
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Automotive mosfets are designed for e-mobility
Alpha and Omega Semiconductor (AOS) combines TOLL packaging with clip technology in its automotive-grade 80V and 100V mosfets. The automotive grade mosfets are in a new TO-leadless package, designed to …
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SiPho market has 44%CAGR 22-28, says Yole
The silicon photonics market, valued at $68 million in 2022, will grow to more than $600 million in 2028 at a 44% CAGR 22-28, 8, driven by high-data-rate modules and …
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USPTO seeks innovators
The U.S. Patent and Trademark Office (USPTO) has added Atlanta, Georgia and Strafford County, New Hampshire to its patent outreach office network. The creation of the new offices is part …
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Taiwan and Korea foundry share to shrink
The share of the foundry industry now held by Taiwan and Korea will shrinkto 41% and 10% respectively by 2027, says TrendForce. Currently Taiwan holds approximately 46% of global semiconductor …
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