Amazon Q in Connect, a generative AI-powered assistant for customer service, now supports 6 additional languages for offering proactive recommendations for customer service agents to resolve issues quickly and accurately.
Amazon Q in Connect detects customer intent during voice and chat interactions in Spanish, French, Portuguese, Mandarin, Japanese, and Korean, in addition to English. Amazon Q in Connect can also support end-customer self-service interactions across Interactive Voice Response (IVR) and digital channels in 26 languages.
For the full list of supported languages, please see the Languages supported by Amazon Connect features
. For region availability, please see the availability of Amazon Connect features by Region
. To learn more about Amazon Q in Connect, please visit the website
or see the help documentation
.