Amazon Connect offers three new options when transferring a call to a 3rd party phone number from a contact flow. First, you can now send DTMF touchtones to the recipient of the transferred call. Second, you can now programmatically select which caller ID to display. Third, you can continue to engage with the customer when the transfer to the 3rd party ends, by returning the customer to Amazon Connect and resuming the contact flow from which the call was transferred, instead of hanging up the call.