Amazon Connect now offers new generative text-to-speech voices enabling you to deliver natural, human-like, and expressive conversations with your customers. With this launch, you now have access to 20 different generative-enhanced voices across languages such as English, French, Spanish, German, and Italian. These voices can be used to deliver text-to-speech experiences like welcome messages, policy information, or even power your dynamic conversational AI experiences. These capabilities can be configured directly in the drag-and-drop flow designer using the “Set Voice” flow block or through public APIs.
These new capabilities are included in unlimited AI Amazon Connect pricing or available individually priced . To learn more, see the Amazon Connect Administrator Guide or Amazon Connect pricing page . These features are available in US East (N. Virginia), Europe (Frankfurt), and US West (Oregon). To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website or to learn more about unlimited AI in Amazon Connect read our blog post .