Today, AWS is announcing the general availability of web and mobile chat for Amazon Connect, giving businesses an omnichannel cloud contact center service based on the same technology used by Amazon customer service associates worldwide. Amazon Connect now makes it easy for you to offer your customers the ability to reach you by chat or by phone. By using the same routing, configuration, analytics, and management tools across voice and chat, Amazon Connect gives you a single unified contact center service across channels, simplifying contact center operations, improving agent efficiency, and lowering costs.