Starting today, Amazon Connect pricing for US Inbound Direct Inward Dial (DID) has decreased from $0.0030 to $0.0022 per minute, and US Outbound has decreased from $0.0065 to $0.0048 per minute.
Amazon Connect is an easy-to-use, self-service, cloud contact center service you can use to deliver more engaging customer service experiences. The self-service graphical interface makes it easy to design contact flows, manage agent utilization, and track performance metrics. You can create an Amazon Connect cloud contact center with just a few clicks in the Amazon Connect console , allowing your agents to be up and ready to take calls within minutes.
For a list of regions where Amazon Connect is available, see the AWS Region table . First time Amazon Connect customers can try the service by using the AWS Free Tier . Visit the Amazon Connect website to learn more about Amazon Connect.