Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries within seconds after a contact ends, versus minutes previously, helping you get faster insights when reviewing contacts, save time on after-contact work, and more quickly identifying opportunities to improve contact quality and agent performance. These faster summaries are available via API and Kinesis data streams, enabling integrations with third-party agent workspace or CRM systems. You can also access these summaries natively within Amazon Connect through contact details and contact control panel (CCP).
Generative AI-powered post-contact summaries are available in the US West (Oregon), and US East (Northern Virginia) regions. To learn more, please visit our documentation
and our webpage
. This feature is included with Contact Lens conversational analytics at no additional charge. For information about Contact Lens pricing, please visit our pricing page
.