Amazon Connect agent workspace now supports the ability to redirect audio from Citrix and Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments to a customer service agent’s local device. Audio redirection improves voice quality and reduces latency for voice calls handled on virtual desktops, providing a better experience for both end customers and agents.
For region availability, please see the availability of Amazon Connect features by Region . To learn more and get started, visit the Amazon Connect agent workspace webpage or see the help documentation .